[windows version] Premiere sometimes crash when I zoom in timeline

[avpromedia]

In the past premiere freezes ocassionally and it usually happened when I zoom in the timeline. When this happens, I see the hour glass, and the whole window turns gray. I would have to kill the process and lose some work.

I read somewhere maybe installing the studio version of nvidia driver would help?

What is the correct way to do this?

If I go to nvidia web site to download and install this, would it conflict with windows update?

Would windows update overwrite this driver with the next update?

[avpromedia]

I just chatted with nvidia support and was told windows update would not overwrite the studio driver.

Has anyone switched from game ready driver to studio driver and noticed any difference?

[Peru Bob]

It usually makes a difference.

Make sure to do a Clean Installation.  It is an option when installing.

[avpromedia]

After installing the studio driver, it still freeze the same way.

Is anyone else seeing this problem?

Right now I set the auto save to 5 minutes to reduce lost time but there has to be a better solution.

[Kartika Rawat]

Hi there!

Sorry to hear that. Do you see any error codes or messages when it crashes? Can you share your system details (OS, CPU, RAM, GPU)?

Let us know.

Thanks,

Kartika