[windows version] Premiere sometimes crash when I zoom in timeline

Participant ,
Mar 09, 2022 Mar 09, 2022

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In the past premiere freezes ocassionally and it usually happened when I zoom in the timeline. When this happens, I see the hour glass, and the whole window turns gray. I would have to kill the process and lose some work.

 

I read somewhere maybe installing the studio version of nvidia driver would help?

What is the correct way to do this?

If I go to nvidia web site to download and install this, would it conflict with windows update?

Would windows update overwrite this driver with the next update?

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Freeze or hang

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Participant ,
Mar 09, 2022 Mar 09, 2022

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I just chatted with nvidia support and was told windows update would not overwrite the studio driver.

 

Has anyone switched from game ready driver to studio driver and noticed any difference?

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Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

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It usually makes a difference.

Make sure to do a Clean Installation.  It is an option when installing.

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Participant ,
Mar 16, 2022 Mar 16, 2022

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After installing the studio driver, it still freeze the same way.

Is anyone else seeing this problem?

Right now I set the auto save to 5 minutes to reduce lost time but there has to be a better solution.

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hi there!

Sorry to hear that. Do you see any error codes or messages when it crashes? Can you share your system details (OS, CPU, RAM, GPU)?

 

Let us know.

 

Thanks,

Kartika

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