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Won't let me export my Video

New Here ,
Aug 16, 2022 Aug 16, 2022

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For the last 5h i tried to export one Video multiple times, but it always stops at 100% but never finishes the export (already tried in Media Encoder too). Does smb know how to fix that?

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Error or problem , Export , Freeze or hang

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hi itsMadMax,

Sorry. Are you exporting to a NAS? If so, try exporting to the Desktop instead and see what happens. Let us know what happens.

 

Thanks,
Kevin

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New Here ,
Aug 20, 2022 Aug 20, 2022

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Hi Kevin,
No i'm not exporting to a NAS, i try exporting to my HDD or SSD. But i just have to wait like an hours or so after it says 0sec left till it's dpne

Thanks,
Max

 

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New Here ,
Aug 20, 2022 Aug 20, 2022

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It says exportduration 1h30min but when i started it it said 30min

 

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi itsMadMax,

Sorry. I saw a similar case with an editor working with VFR (variable frame rate). His sequence settings were not matching the clip settings in Properties. Can you check that?

 

Thanks,
Kevin

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New Here ,
Aug 22, 2022 Aug 22, 2022

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Hey, my Videos are usually in 1920x1080 an 60 FPS so is the Sequence, but it could be possible that the recording software changed the resolution. But if it did I already changed it back to 1920x1080

 

Thanks,
Max

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hey Max,

OK. Have you tried exporting directly from Premiere Pro without Media Encoder?

 

Thanks,
Kevin

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New Here ,
Aug 22, 2022 Aug 22, 2022

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Tried both, both are over the predicted export duration

Thanks,
Max

 

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi Max,

I've seen other complaints that the estimated time is not matching the actual time. The estimated completion time becomes inflated if the encoder hits a frame with significant effects, which can be frustrating. I am not exactly why you are having trouble at the end of the encoding. 

 

Do you have a lot of titles or graphics near the end of your sequence? Which codec are you exporting with? H.264 and hardware encoding might be the issue. If that is the case. have you tried a ProRes export? Give that a shot, and let us know what happens.

 

Thanks,
Kevin

 

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New Here ,
Aug 22, 2022 Aug 22, 2022

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No, most of the Effects are at the beginning, i use h.264 and use GPU

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi Max,

I think it may be related to something going wrong with hardware encoding. That can happen. Have you tried a software encode? Have you tried an intermediate codec, like ProRes?

 

Thanks,
Kevin

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