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Bug Reports - Make It Easy

Enthusiast ,
Feb 04, 2023 Feb 04, 2023

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Kevin, thanks for clarifying bug reports (How Do I Write A Bug Report? )

 

It strikes me that a long-standing issue with these kinds of reports is lack of information from posters. Your own post requests the following information be included:

- Adobe Premiere Pro version number
- Operating system - Windows or macOS, and version of those operating systems
- System Info: CPU, GPU, RAM

The "community guidlines" note above the posting form requests this:

- Version of the app

- Platform and OS version

 

I think Adobe could do themselves and their users a tremendous service by making it easier to provide this information. How about a one click button in Premiere Pro ("System Info for Bug report") that collects this information to be pasted into the form.

 

R.

 

Idea No status
TOPICS
Computer configuration , Performance or Stability , User experience or interface

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3 Comments
Community Expert ,
Feb 04, 2023 Feb 04, 2023

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I upvoted that one!

 

The Beta version has a button for commenting. When you select "report a bug" you get a button for "Copy system Info and Post Message..." When you paste into the response box, it provides that info.

 

Great idea.

 

Stan

 

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Enthusiast ,
Feb 05, 2023 Feb 05, 2023

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Hello Stan Jones, thanks for the response and info on the Beta.

I hope this feature is not limited to the Beta program and that Adobe plans to introduce this on the next update.

 

R.

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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Hi Remote Index,

Thanks for the post. You're right, it's a problem. I raised the issue since I've been working at Adobe. Quite awhile!

 

The good news is that we might have a feature coming to forums that "suggests" the info the team needs for any post. Sorry I can't give details now, but they're coming soon.

 

Cool idea about a one-button approach for info. The closest thing in place is in Help > System Compatibility Report. It seems like the feature could be added there. 

 

You can always tag "@" Kevin-Monahan if you create a post without a reply from me in the thread and needs my attention. This one does, so thank you! Upvoted!

 

Cheers,

Kevin

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