14.7 crashes when dragging anything to new layer.

Community Beginner ,
Dec 09, 2020

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After updating to 14.7, every single time I need to drag either audio or video onto a new layer (to create a new layer) it crashes without fail. This had never happened to me before the update. Anyone experiencing this also?

Its been confirmed by several users that this is related to having control surfaces enable in preferences. Removing them may allow you to proceed. Personally I would roll back  to 14.4

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Audio, Crash, Editing, Error or problem, Freeze or hang, Import, Performance, User interface or workspaces

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14.7 crashes when dragging anything to new layer.

Community Beginner ,
Dec 09, 2020

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After updating to 14.7, every single time I need to drag either audio or video onto a new layer (to create a new layer) it crashes without fail. This had never happened to me before the update. Anyone experiencing this also?

Its been confirmed by several users that this is related to having control surfaces enable in preferences. Removing them may allow you to proceed. Personally I would roll back  to 14.4

TOPICS
Audio, Crash, Editing, Error or problem, Freeze or hang, Import, Performance, User interface or workspaces

Views

188

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Dec 09, 2020 0
Community Beginner ,
Dec 09, 2020

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This even happens when I Add Tracks manually, freezes up and have to force quit. Unacceptable. 

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Dec 09, 2020 1
Adobe Community Professional ,
Dec 09, 2020

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Mine seems to be doing well. I always delete my media cache and database files before I start the new version. It seems to help.

 

• Start PP from it's normal desktop icon (IE: don't open from a project file link).
Close the Open/Home screen (and you will be in PP without a project open).
• Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
• Then Press: Remove Media Cache Files: and Delete...
• Select: Delete all media cache files from the system and OK
Close PP - It will create any needed cache files on the fly as you edit.

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Dec 09, 2020 0
Explorer ,
Dec 10, 2020

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This does not fix the problem. Its a core error that renders 14.7 unuseable

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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This has been happening for me nonstop since updating. Absolutely ridiculous. I've read through dozens of forums, and the best anyone from Adobe has done to help is to say "reset your settings," which I have done, and still have the same issue. I have never been more tempted to seek out a new editing platform after 10+ years as a Premiere user.

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Dec 10, 2020 2
Explorer ,
Dec 10, 2020

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Its been confirmed by several users that this is related to having control surfaces enable in preferences. Removing them may allow you to proceed. Personally I would roll back  to 14.4

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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That is good to know. I am indeed using a control surface. Hopefully they get that figured out, as a control surface is an integral part of my setup. In the meantime, I will definitely revert back to the version you recommended. Thanks for the comment!

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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I love that this has been "confirmed" by Adobe as the "correct fix." What a joke lol

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Dec 10, 2020 3
Community Beginner ,
Jan 11, 2021

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had the same problem, really really schnicky. luckily you can turn of your control surface, add 10 layers and turn it back on. It's awful, almost made me wanna return my control surface or look for another program but for now at least this works. Fix it Adobe!

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Jan 11, 2021 0