15.1 not responding

New Here ,
May 02, 2021 May 02, 2021

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Help please (one week into revisions on program for network delivery)

No projects created in 15 or auto saves from the 15 folder will open in 15 after update to 15.1

(though 14 projects open ok in 14.8)

all was fine on 15 until yesterday, after update to 15.1 I noticed really strange audio glitches and video would not play unless rendered.

now nothing opens.

I have uninstalled/reinstalled the update but this did not work

It looks like a week of work will have to be re done in 14 if this not fixed today.

 

TOPICS
Error or problem, Freeze or hang

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Adobe Community Professional ,
May 02, 2021 May 02, 2021

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Was there a reason for updating so close to a deadline?

 

FAQ: How to reset (trash) preferences.

FAQ: Deleting Media Cache files

If this does not work go back to 15.0 or 14.8 and finish the job.

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New Here ,
May 02, 2021 May 02, 2021

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fixed

 

I received a helpful comment on facebook.

It was this:

 

Have you tried importing the old projects into a new one?

 

this worked

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New Here ,
May 11, 2021 May 11, 2021

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LATEST

UPDATE

this has not been fixed completely.

 

The last few days no projects will open until I have cleaned the cache completely of the cache files from the day before, 

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