15.1 Timeline freeze and menu glitches.

Community Beginner ,
May 02, 2021 May 02, 2021

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Im getting menu glitches, on launching there is no menu bar showing at the top of screen and timeline is not folling, everuthing freezes after less then 1 min of use... this update seems flawed! is there a way to roll back to old version untill bugs are worked out please!

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Freeze or hang

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Hi Deen!

Sorry for the glitching issue. We can get this checked.

  • What are your system details (OS, CPU, RAM, GPU)?
  • Does it happen with a specific project?
  • Can you share the screen recording that exhibits the issue?

 

Let us know.

Thanks,

Kartika

 

 

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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LATEST

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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