A low level exception occured in Adobe Player (Player: 5)

[#1]

Please could anyone help me resolve this. 

Problem: There is no video on Timeline (Screen says 'Media Pending' but there is only Audio

Much obliged

[#2]

Please could anyone help me resolve this. 

Problem: There is no video on Timeline (Screen says 'Media Pending' but there is only Audio

Much obliged

[#3]

Hey!

The same thing just happened to me. I was able to fix it by changing my render and play back settings from Mercury playback engine GPU Acceleration open CL' to 'Mercury Playback Engine Software Only'

I did this by going to File>Project Settings>General then under Renderer make sure its set to Mercury Playback Engine Software Only.

This helped me fix that error. Hope it works for you!

[#4]

Just wanted to say thank you for your advice it worked for me too!  your advice has saved the day, cheers, neil

[#5]

this didn't work for me!!!

[#6]

But that disables all the realtime functionality of my GPU, which completely defeats the point of Adobe Premiere being a realtime GPU powered software suite.

[#7]

After the picture is working again, render the project then switch back to GPU acceleration.

[#8]

Changing the playback engine to Mercury Playback Engine Software Only worked for me.

[#9]

Mercury Playback Engine Software Only- This worked for me too!

[#10]

Alex thank you so much! It works!

[#11]

Thank you so much, this saved the day for me!!! So quick and easy. Much appreciated.

[#12]

Worked for me, thank you Alex!

[#13]

Thank you, this really fixed the problem for me. I have been searching like a mad man to find the solution for this problem.

[#14]

it worked!!! thank you!! 🙂  

[#15]

it worked!!! thank you!! 

[#16]

Alex, you just saved my iMac from being thrown out the window. Thank you!

[#17]

Good looks my guy 👍🏼

[#18]

Life Savor Thank you Alex! 

[#19]

yes it fixed the matter but my rendering comes so slow that it couldnt function on 4k footages with effects.
Is there a fix with CUDA on ?

[#20]

Thank you for your reply. It workerd for me. For a few secs I wans't sure what was going on as I didn't change the destination folder of the clips. I looked in google and I came to this page. Solved the problem in 2 seconds. Thanks.

[#21]

This worked. Do this.

[#22]

Worked for me too!!  And saved the day too haha

Thanks a lot

[#23]

Thanks Alex,

Clear and easy. 🙂

I'll look out for the update and bug fix from Adobe.

[#24]

Thank you so much!! This worked for me!

[#25]

Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

[#26]

Just went back to 14.0.4.

My work can't wait.

😞

[#27]

same.

that worked for me.

[#28]

This worked for me as well, much better than disabling the GPU

[#29]

This is the best solution, working without metal in 4K is pointless.

[#30]

Ditto

[#31]

How do I go back to 14.0.4? 
Thank you very much!   

[#32]

Open a project . Go to Help, Updates Click 3 dots right under in Premiere
Pro, click other versions.and make a choice for 14.04

[#33]

Thanks

[#34]

Yes! You saved the day

[#35]

Thanks - yes now all works perfect again!

[#36]

Thank you!  I was almost ready to switch to resolve.

[#37]

Hi,

The bug is a known issue and is fixed in an upcoming version.

• Most customers have rolled back to 14.04 for now.
• The other workaround is to use Software Only GPU Acceleration (this does slow down workflow, though).
• Finally, you can use more current Title tools in the Essential Graphics panel.
• Bugs can happen more frequently to untested and obsolete tools. In that regard:
  • Try to avoid using effects or tools labeled obsolete or "Legacy."
  • This allows for stabler current workflows and to preserve future workflows.
• See also this FAQ.

In the meantime, sorry about this.

Thanks,
Kevin

[#38]

I have several questions regarding this "correct answer":

1. Many customers have moved to Resolve; should we consider that a solution too?
2. Why does Adobe label a feature as "obsolete" when so many users are still using it, which makes it, by definition, not obsolete at all.
3. Why don't we have a timeline for this fix? Or is the fix considered optional, and so will only come with the scheduled update, whenever it is scheduled for, instead of being pushed to the users as soon as it is ready? And how long can it take to reverse a change from an update, a change that brings nothing new except for a huge bug??

[#39]

I am still surprised that the dev team didn't bother to release a dot release to fix this issue, even though they say it's "already fixed in beta". 

What's the point in making us wait a few months for 14.2? 

We still need feature parity between the two title makers. 

Edit: Upvote and comment on this UserVoice plz: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/40402918-legacy-title-maker...

[#40]

My work can't wait either. Especially right now, I don't have any new shoots but I still have edits I have to turn around. 

[#41]

Same, I went back yo 14.04 and everyhting works again. 

[#42]

Thanks for this - would much rather do this than disable metal as well!

[#43]

thanks alot. I was getting mad.