A Low-level exception occurred in: Adobe Player (Player:63)

New Here ,
Jan 03, 2020

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I recently started new audio plug-ins (Waves and Accusonsus)and whenever I use them on certain clips this error message pops-up. A Low-level exception occurred in: Adobe Player (Player:63). I can still use Premiere but the playhead won't play and the Program screen stays on the last frame that was played before the error, reguardless of what new timeline I open. 

 

Thanks,

-Nick

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A Low-level exception occurred in: Adobe Player (Player:63)

New Here ,
Jan 03, 2020

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I recently started new audio plug-ins (Waves and Accusonsus)and whenever I use them on certain clips this error message pops-up. A Low-level exception occurred in: Adobe Player (Player:63). I can still use Premiere but the playhead won't play and the Program screen stays on the last frame that was played before the error, reguardless of what new timeline I open. 

 

Thanks,

-Nick

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Error or problem

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981

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Jan 03, 2020 0
Adobe Employee ,
Jan 03, 2020

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Hi Nick!

Welcome to the community. I see that you're getting a Low-Level Exception error while working in Premiere Pro.

  •  What are the specifications of your computer [OS/CPU/Memory/GPU]?
  • Are you getting this error with specific media files? If yes, please share the details.
  • What happens if you temporarily remove the Plug-in? 

Looking forward to your response.

Thanks,

Kartika

 

 

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Jan 03, 2020 0
New Here ,
Jan 03, 2020

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Thank you for getting back to me Kartika,

 

Here is a screen shot of my macs specs. 

Screen Shot 2020-01-03 at 3.46.37 PM.png

 

 

 

I am getting the same error message whenever I try to play a clip with those plug-ins. However, the number next to Adobe Player (Player xx), is a different with each clip.  When I delete the plug-ins from the track the clip plays fine.

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Jan 03, 2020 0
Adobe Employee ,
Jan 07, 2020

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Matt from the product team here.  Can you try upping the settings for "Preferences>Audio Hardware>I/O Buffer Setting..." to 2048 or 4096 and see if that helps.  

Also, a screen shot of that same preference page could be useful.

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Jan 07, 2020 0
New Here ,
Dec 15, 2020

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Hi Matt,

 

I'm getting this same exact error (Player:63) and not sure why. I'm not using any plugins or doing anything differently than I was before.

Here's my computer specs

 

Screen Shot 2020-12-15 at 5.49.56 PM.png

 

I'm currently using Adobe Premiere 2020 14.7.0 (build 23)

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Dec 15, 2020 0