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A low -level exception occurred in: ImporterMPEG (Importer:39)

New Here ,
Sep 29, 2020

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Hi all!

For the past few weeks, I've been running into the error mentioned above. Whenever I try to import MOV or mp4 footage, I get the error box on the right.

 Matheus0D45_0-1601405883437.png

 

I have been searching for a solution for a long time and tried all the recommended fixes, with no success. From disabling hardware accelerated encoding and decoding, to a full clean install of premiere pro's latest version. 

The only workaround that helped, was renaming the extension of the video files from .mp4 or .mov to .m2ts. However, my application was still having some stability issues while I edited, not to mention errors when exporting.

 

My specs are:

Intel Core i7-7700HQ CPU @2.80Ghz 

16GB of Ram

GTX 1070 

Windows 10 home ver. 1909

 

I'd appreciate any help in solving this issue.

TOPICS
Crash, Error or problem, Export, Formats, Hardware or GPU, Import

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25

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A low -level exception occurred in: ImporterMPEG (Importer:39)

New Here ,
Sep 29, 2020

Copy link to clipboard

Copied

Hi all!

For the past few weeks, I've been running into the error mentioned above. Whenever I try to import MOV or mp4 footage, I get the error box on the right.

 Matheus0D45_0-1601405883437.png

 

I have been searching for a solution for a long time and tried all the recommended fixes, with no success. From disabling hardware accelerated encoding and decoding, to a full clean install of premiere pro's latest version. 

The only workaround that helped, was renaming the extension of the video files from .mp4 or .mov to .m2ts. However, my application was still having some stability issues while I edited, not to mention errors when exporting.

 

My specs are:

Intel Core i7-7700HQ CPU @2.80Ghz 

16GB of Ram

GTX 1070 

Windows 10 home ver. 1909

 

I'd appreciate any help in solving this issue.

TOPICS
Crash, Error or problem, Export, Formats, Hardware or GPU, Import

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 29, 2020 0

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