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A LOW LOW-LEVEL EXCEPTION OCURRED IN: (DEVICE CONTROLLER)

Community Beginner ,
Aug 02, 2020

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Hi! I am having problems with premiere, attached image with the error that appears, help!

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Crash, Error or problem, Freeze or hang

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A LOW LOW-LEVEL EXCEPTION OCURRED IN: (DEVICE CONTROLLER)

Community Beginner ,
Aug 02, 2020

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Hi! I am having problems with premiere, attached image with the error that appears, help!

TOPICS
Crash, Error or problem, Freeze or hang

Views

68

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Aug 02, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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What is your system, and what were you doing at the time this appeared? What's your media and any effects used also ...

 

Neil

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Aug 02, 2020 0
Community Beginner ,
Aug 03, 2020

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Hi Neil, I did not get any notification of this answer! It happens to me when I press "play" to see the videos that I add to the project, so I can't work because it doesn't let me see the preview in real-time.

 

My system:

iMac (27-inch, Mid 2011)

Processor 2,7 GHz Intel Core i5

Memory 20 GB 1333 MHz DDR3

Boot disk Macintosh HD

Graphics AMD Radeon HD 6770M 512 MB

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Aug 03, 2020 0
Community Beginner ,
Aug 03, 2020

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I don't know if it has to do with anything, but this happened after I did the last upddate

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Aug 03, 2020 0
Adobe Community Professional ,
Aug 03, 2020

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Ouch ... that's a nine year old system. Premiere 2020 has been re-coded to modernize much of the code base, and it's not playing too well on gear over about four years old. I think that could be the problem actually.

 

Neil

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Aug 03, 2020 0
Community Beginner ,
Aug 03, 2020

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haha yes, I also imagined that that could also be the problem, so what I'm going to do is go back to a previous version, because this problem appeared now, thanks!

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Aug 03, 2020 1
Community Beginner ,
Aug 28, 2020

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I'm getting the same error (specifically Device controller 4). I have an 8 year old system:

 

Model Name: Mac Pro

  Model Identifier: MacPro5,1

  Processor Name: 6-Core Intel Xeon

  Processor Speed: 3.33 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  RAM: 24 GB

  System Drive: 525 GB SSD

 

At current price to value points, I'll not be buying another Mac...maybe ever.

 

I get that error repeatedly so far with no effect on functionality. System is solid, reliable and steady.

 

Does this mean they plan no debugging for older pro systems?

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Aug 28, 2020 0
Adobe Community Professional ,
Aug 28, 2020

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Older gear is not going to be supported ... and that's partly to keep up with changes in vendors, partly because writing something that can support every flipping bit of code across 5 gazillion generations of computer gear means a more massive program that will have more instability issues.

 

The actual code needed to run the older gear is different ... that's part of the issue. And they're going to drop the older code from the program.

 

Neil

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Aug 28, 2020 0