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A message keeps showing up : A low level exception ocurred in: DeviceController4)

New Here ,
Jun 22, 2020

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This message keeps showing up in Premiere Pro. What can I do to fix it?

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Error or problem, How to

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A message keeps showing up : A low level exception ocurred in: DeviceController4)

New Here ,
Jun 22, 2020

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This message keeps showing up in Premiere Pro. What can I do to fix it?

Thank you

TOPICS
Error or problem, How to

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78

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Jun 22, 2020 2
Adobe Community Professional ,
Jun 22, 2020

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do you have only software renderer enabled from project settings?

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Jun 22, 2020 1
Explorer ,
Jul 21, 2020

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Same problem. Started since previous upgrade. I'm running Premiere CC on Mac OSX 10.13.6 on a mid-2011 27" iMac. Today's upgrade has not made any difference. Error still signalled.

 

LATER: today's upgrade may have sorted it - I hadn't actually performed it on this machine after all! But previous to the upgrade I altered the "Media" preference to remove the hardware rendering option, and that seemed to fix it. After the upgrade I tried with that preference both on and off, and all seems to be OK.

 

Thanks Carlos for pointing me towards that. I had been looking for the 'Mercury software rendering only' option, which has vanished.

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Jul 21, 2020 1