About a "license" subscription

Community Beginner ,
Oct 06, 2020

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Hi, recently I introduced my card in a subscription to get the license of a music track, specifically the named "Kissed by a Rose". After I introduced it, I wanted to save my video but my license to that track was still not sucribed. Somebody Help! I would appreciate it very much!

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Audio, Error or problem, Export

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Adobe Community Professional ,
Oct 06, 2020

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I take it this was the stock options via the Essential Graphics panel?

 

I'd check on the Adobe Stock forum also ...

 

Neil

 

Adobe Stock user forum

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Community Beginner ,
Oct 06, 2020

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Hi, Neil. No, this was the stock options via the Essential Sound panel. When I wanted to buy the license for that track, I got a tab to subscribe to the first-month free plan. Then, I inserted my card and pressed the button 'send payment'. I returned to my video, ready to export it, but it warns me that I still don't have the license for that track. I don't know what happened there or how it will proceed. Can you help me, please?

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Adobe Community Professional ,
Oct 06, 2020

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This is a user-to-user forum, and I'm another user ... the Adobe Stock forum that I mentioned would have support staffers monitoring that would be the ones you'd want to get to.

 

Neil

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José Antonio5CF6 AUTHOR LATEST
Community Beginner ,
Oct 06, 2020

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Oh, I got it. Thanks for your time!

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