I am trying to add captions to my video in Premiere Pro 2020 but am confused on the workflow. I watched the tutotial videos, but the layout was different and seemed to include options (like dragging and dropping of the captions) that I do not have. See the attached photo: if I could just add (+) a caption to the video, maybe it would be easy, but for some reason that button is grayed out.
Maybe you were watching the sparkly new captions workflow that's in the beta version. For you, you must start the captions process by choosing File > Captions. A Captions file then is found in your Project panel. Drag it to the place in the video you wish to caption (onto V2). Park the playhead on the caption and you will then see it on the Captions panel. You'll then have controls to add further captions. Hope that works for you.