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Adobe charges me every month but it doesn't allow me to use their program.

New Here ,
Oct 28, 2020

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Hello.

 

I'm using Adobe student plan. 

It charges me every month but it DOESN'T ALLOW ME TO USE THEIR PROGRAM.

IT KEEPS ASKING ME TO GET THE PLAN OR SUGGESTING ME TO USE THIER FREE TRIAL.

I TRIED TO CONTACT TO CUSTOMER SERVICE, BUT IDK HOW TO CONTACT WITH THEM. 

IT MAKES ME REALLY HARD TO BARE CURSING. 

DOES ANYBODY KNOW WHY THIS SITUATION HAPPEN TO ME? 

GODDAMNIT

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Adobe charges me every month but it doesn't allow me to use their program.

New Here ,
Oct 28, 2020

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Hello.

 

I'm using Adobe student plan. 

It charges me every month but it DOESN'T ALLOW ME TO USE THEIR PROGRAM.

IT KEEPS ASKING ME TO GET THE PLAN OR SUGGESTING ME TO USE THIER FREE TRIAL.

I TRIED TO CONTACT TO CUSTOMER SERVICE, BUT IDK HOW TO CONTACT WITH THEM. 

IT MAKES ME REALLY HARD TO BARE CURSING. 

DOES ANYBODY KNOW WHY THIS SITUATION HAPPEN TO ME? 

GODDAMNIT

TOPICS
How to

Views

35

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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I understand your frustration.   Try going to this page and explore the options

https://helpx.adobe.com/contact/what-contact-options.html

About halfway down the page there's a link to "contact Adobe Customer Care."  

If you don't have any luck, post back and I or someone else will try and help.  We're just users like you but adobe employees do sometimes help here.  And please post back and let us know how things work out...

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Oct 28, 2020 0
MyerPj LATEST
Adobe Community Professional ,
Oct 28, 2020

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Perhaps you are signing in with a different account than the one you paid with?

 

Also, as a tip, if it's a second language you are writing in, 'cursing' is not recommended.

 

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