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Adobe Encore is now asking for Serial Key since CC update?

New Here ,
Aug 23, 2020

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I just want to burn bluray discs for a bride and groom..

I really dont understand what is going on. I have a paid Sub to CC.  

CC recently did an update and my Encore is now asking for a Serial Key? Image attached. I contacted the "help" live chat, after being passed about 3 times, the end result was, come here to find an expert. So here I am. I have uninstalled CC using the remove tool. logged out. Then did a fresh install of CC and logged back in. But it keeps asking for a serial key?

 

I even tried using something alternative, e.g: Authoring Works 6 & Roxio pro 7.. but they all just over complicated. I want a simple menu happy to create in PS and export as jpeg, add text or image for link to the video... end of. 

 

Unless someone can help by getting my encore to work again??? PLEASE 🙂 Stuck for last 4 days. 

 

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Adobe Encore is now asking for Serial Key since CC update?

New Here ,
Aug 23, 2020

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I just want to burn bluray discs for a bride and groom..

I really dont understand what is going on. I have a paid Sub to CC.  

CC recently did an update and my Encore is now asking for a Serial Key? Image attached. I contacted the "help" live chat, after being passed about 3 times, the end result was, come here to find an expert. So here I am. I have uninstalled CC using the remove tool. logged out. Then did a fresh install of CC and logged back in. But it keeps asking for a serial key?

 

I even tried using something alternative, e.g: Authoring Works 6 & Roxio pro 7.. but they all just over complicated. I want a simple menu happy to create in PS and export as jpeg, add text or image for link to the video... end of. 

 

Unless someone can help by getting my encore to work again??? PLEASE 🙂 Stuck for last 4 days. 

 

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Most Valuable Participant ,
Aug 23, 2020

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Adobe removed CS6 as an optional install with a cloud subscription

 

The ONLY way to use Encore now is if you have the serial number version of Premiere Pro

 

Since I understand you to say that you had Encore as part of a cloud subscription, not an individual purchase of Premiere Pro CS6, your use of Encore has ended

 

Encore alternative http://tmpgenc.pegasys-inc.com/en/product/taw6.html

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New Here ,
Aug 24, 2020

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I have a disk and serial number for CS6 and Encore DVD but it still will not work. I should be able to us it on my local computer even if the servers are shut down. 

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LEGEND ,
Aug 24, 2020

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Not really. The retail discs are locked, as well. The only way that you can activate the CS6 retail product now would be to call Adobe's support by phone.

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New Here ,
Aug 24, 2020

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Yes I know. I have been on the phone with them for an hour.

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New Here ,
Aug 24, 2020

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They told me the servers are dead and it could not be activated.

 

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Most Valuable Participant ,
Aug 24, 2020

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That is new... I was not aware that the CS6 server had been shut down

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Adobe Community Professional ,
Aug 24, 2020

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I just used encore to burn a dvd the other day.   so I'm guessing as long as I don't delete the app, I'm aok?    But when I tried to launch encore cs6, it asked for the serial number.  but encore 5.1 still works.   

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Adobe Community Professional ,
Aug 24, 2020

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"They told me the servers are dead and it could not be activated."

I'd call back and try a different support agent.

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Adobe Community Professional ,
Aug 24, 2020

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Can someone provide an official statement that CS6 activation servers are gone? I have not heard that. It has been some time since I last reinstalled, and needed to activate CS6, but I am having no problems, and do not recall this. 

 

MIT, support has answered such questions incorrectly before. Can you provide more detail on what you are seeing? You enter the serial number and then what happens? Are you getting any indication that it is an invalid license? We hear this from time to time: it was an educational license, or even after working for years, was determined to have been from a pirated source.

 

The problem I have heard most often in the recent past is that the install and activation went okay, but not the update of Encore from the basic installed version.

 

You say "a disk and serial number for CS6 and Encore DVD." I just realized you are not the OP that posted the screenshot showing Master Collection CS6. In any event, CS6 installations install Encore CS6 as part of the install of PR CS6. Only after you run Premiere Pro CS6 and activate can you activate Encore CS6. You call it "Encore DVD," which was no longer the name after about Encore DVD 2.0 (which was a standalone and also bundled, for the first time with PR CS2 - I think).

 

Stan

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