Adobe graphic bugging

New Here ,
Jan 22, 2021

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Hello !! 

I downloaded and paid for a adobe graphic and it is not fluid at all when I use it. It is bugging and is really jerky. What should I do to solve the issue ? 

I am really not good with adobe and I only know how to do the basics ! 

Thanks in advance !! 

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Editing, Effects and Titles, Freeze or hang

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Adobe Employee ,
Jan 22, 2021

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Default,

Tell us about the computer you are using and a bit more about the graphic. Where did you download it? What is the name of it?

 

Thanks,
Kevin

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