Adobe Player (Player: 5) ERROR

[JakeHeidecker]

Since the newest update, I am getting this error when adding a legacy title to my videos. Never had this issue before the update. A lot of other people are having the same exact issues. Please look into this Adobe.

[Trent Happel]

Apologies. This is an issue in 14.1 using legacy Titles with the GPU Renderer that is being worked on (already fixed in 14.2 Beta). https://helpx.adobe.com/premiere-pro/kb/known-issues.html

Until then, possuble workarounds could be is to use Software Rendering (File menu > Project Settings > General > Video Rendering and Playback > Mercury Playback Engine Software Only) or use  Essential Graphics (the current Titler in Premiere Pro) or using 14.2 Beta (if you feel comfortable working in Beta version) or you can always go to Creative Cloud and install 14.0.4 if you wish to use GPU in a shipping version with the legacy Titler.

More information can be found here: https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-low-level-exception-error-after-updatin...

More information on Essential Graphics: https://helpx.adobe.com/premiere-pro/using/essential-graphics-panel.html

[Jorge.G]

Do you have QA department? With such a major error, it is not a release.

We know Premiere concurrent alternatives.

Alt + F4. Uninstalling.

[Tiny_Nest_Project]

lol... speaking of which: what are some reasonable aternatives at the moment?

[danielduartesza]

DaVinci Resolve. It's free.

[Max T]

Ok when will this issue be fixed? 

[TechTim]

I also got this same error message. But now I also have NO AUDIO at ALL on any of my projects! I've checked the audio hardware settings and tried everything there. I've reset the presets by holding the option key while opening Premiere. I've rebooted many times, uninstalled and reinstalled. NOTHING WORKS to get the audio back!?!? I'm not trying to uninstall and install 14.0.

UPDATE: Version 14.0 works flawlessly with my sound issue AND the error I recieved "A low-level exception occurred in: Adobe Player (Player:5)".

macOS 10.15.4
MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
2.7 GHz Quad-Core Intel Core i7
16 GB memory

[Tiny_Nest_Project]

bad post... meant to be a reply to main topic...

[Tiny_Nest_Project]

Same issue... just tried to copy some work I did less than a week ago into a new video that I need to publish tomorrow morning and was spammed with error messages:(

[Fati Hermosin]

I have been having the same error since two days ago, tried every single tutorial on YouTube to get rid of this problem but nothing was working, uninstall, reinstall, restart, log in, log out, reset preferences...

Finally, it worked by doing what Tren_Happel said!!

Thank you 🙂 

[trenillow20342533]

What works even better is to un-install the lastest 14.1 and re-install the 14.0.4 version.  No issues at all. 

[Kinomalek]

The proposed solution only works part way. Most of my titles and colour grading are simply not showing. This error is costing me dearly. 

[AdobeGotProblems]

This really slows the process down.  Super buggy fix.  Still can't export every time with this issue and software only...  When is the update?

[Jake Hunsicker]

Had the same issue with a very long project I needed to finish within the coming hours after it updated. The other recommended solutions barely worked for me with my mac + egpu setup. What worked better for me was to uninstall the buggy update and go back to the previous version (14.0). I found this in the creative cloud application and then found previous versions under premiere pro. 

[austinperez]

This is an unacceptable error! Every update glich after glich! CS6 had less issues

[Kevin-Monahan]

Your complaint can be read here, Chelsea.

Thanks,
Kevin

[emiliea45133266]

Hello, I have the same error. I switched to software rendering but it slowed down the work considerably. Please make a fix quickly. With the subscription that we pay every month to have a quality product, it is not normal to experience this kind of problem.

[trenillow20342533]

Simple solution for right now is to uninstall the 14.1 version and reinstall the 14.0.4 which is the version before the last update. It works great with no issues, and wait for Adobe to fix the problem in the next release. 

[emiliea45133266]

Thank you for you help but it si not normal to have to do his for paid and expensive software. It's not acceptable. Cordially.

[Kevin-Monahan]

Mimillie,

You can register a complaint here.

Thanks,
Kevin

[mbadi82]

Adobe, please... we need a urgent fix today, not tomorrow!!! It crashed a lot of ongoing projects, it's not acceptable!

[Kevin-Monahan]

Mbad, these are the user to user support forums. Please let the team know here.

Thanks,
Kevin

[Wayne Stadler]

Wow really? Great quality control you got going on over there. 

[Kevin-Monahan]

Complain here, Wayne. Much appreciated. Devs read over there more.

Thanks,
Kevin

[Wayne Stadler]

If it wasn't broken before revert the new version back so we can easily revert too and then get your — together before releasing new versions. For the amount of money we all pay for this software this SHOULD NOT be happening. 

Mod note: profanity removed. We understand the frustration, but please do not use profanity here.