• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
19

Adobe Player (Player: 5) ERROR

Explorer ,
Apr 14, 2020 Apr 14, 2020

Copy link to clipboard

Copied

Since the newest update, I am getting this error when adding a legacy title to my videos. Never had this issue before the update. A lot of other people are having the same exact issues. Please look into this Adobe.

TOPICS
Error or problem , Performance

Views

28.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 18, 2020 May 18, 2020

Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer. 

 

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Votes

Translate

Translate
Adobe Employee ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

This is largely a user to user forum, so your message would be better heard here.
In the future, avoid profanity. We have minors reading here, please.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2020 May 01, 2020

Copy link to clipboard

Copied

Just tried to open a project that opens fine in 14.0.4 in the 14.2 beta running on macOS Mojave. I get the same Player: 5 error as in 14.1 so it is NOT fixed in the beta. Adobe relly needs to fix this. I want to use the new features in 14.2 for sure, I will try it on my windows machine, maybe you fixed it there? GPU rendering is a requirement, not an option

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

If you can still reproduce the low-level exception (Player:5) in 14.2 Beta (buid 24+), please contact our support team - https://helpx.adobe.com/support.html

 

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

Thank YOU! Saved my brains!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Appreciate that Adobe has made it easier to go back to prior version. Worked perfect and better than software rendering.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Thank you. That worked for me. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

I can't believe you are STILL forcing this release on us. I was one of the first to report this and now the PREVIOUS version is also playing up. Please support us else we'll all end up with "you know what" free competition...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

Callum,

A better place to lay in feedback. Yeah, Uservoice. Sorry about that.

 

Complaining in here is like saying, "Giants suck!" in Dodger Stadium. 

You'll get more agreement than action in a user to user forum.

Giants "Managers" don't linger in Dodger Stadium either.
I could pass along your suggestion, but you know that goes.
You really need to go to AT&T to lay down the law. In Premiere Pro speak, that's Uservoice.

 

Good luck. Share a link to your bug report here and we can upvote.

Regards,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

So what's the fix for projects that use GPU acceleration for effects? -_-

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

Looks like you'd need to roll back, Kid. Have you tried it?

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2020 May 08, 2020

Copy link to clipboard

Copied

hope the problem is quickly fixed...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 18, 2020 May 18, 2020

Copy link to clipboard

Copied

Where is the update? I still having big issues and delays because of that.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2020 May 18, 2020

Copy link to clipboard

Copied

The update (Premiere Pro 14.2) has just shipped and contains the fix. Sorry for the wait.

 

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2020 May 18, 2020

Copy link to clipboard

Copied

Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer. 

 

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2020 Jun 15, 2020

Copy link to clipboard

Copied

I have the same issue... and have a lot of error messages how can i fix that?

Nativa House

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

received_1857974597933034.jpeg

quote

Since the newest update, I am getting this error when adding a legacy title to my videos. Never had this issue before the update. A lot of other people are having the same exact issues. Please look into this Adobe.


By @JakeHeidecker

received_340770898406476.jpeg

quote

Since the newest update, I am getting this error when adding a legacy title to my videos. Never had this issue before the update. A lot of other people are having the same exact issues. Please look into this Adobe.


By @JakeHeidecker

All remove received_340770898406476.jpeg

 all remove remove

quote

Since the newest update, I am getting this error when adding a legacy title to my videos. Never had this issue before the update. A lot of other people are having the same exact issues. Please look into this Adobe.


By @JakeHeidecker

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 10, 2023 Dec 10, 2023

Copy link to clipboard

Copied

LATEST

Screenshot_20231130-223423.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines