Adobe premier 2020 constant crashes or freezes

Community Beginner ,
Nov 07, 2019

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Hello all.

 

I have been using this product for the last two months and was enjoying it until I decided to update from 2019 to 2020. I regret it. Regret it a lot.

 

Thankfully I finished a video I was working on before I updated because otherwise, I would have been raging. 

 

The slider in the timeline becomes unresponsive and playback stops working. The app itself doesn't freeze entirely. I can still click around but no actions function.

 

I have rebooted my machine several times since this post. Anyone else encountering the same issues?

 

Windows 10

16gigs of ram

SSD

1050 GTX

i7

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Crash, Freeze or hang

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Community Beginner ,
Nov 07, 2019

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Reinstalled the previous version and it has been working without issues. 

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Community Beginner ,
Nov 07, 2019

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Nevermind..now it is back to not working right. Even starting from a new file. Since my update, I am not sure why nothing works right. The timeline area specifically doesn't update until I hit the spacebar to hit play. I can zoom in and not see it happening in realtime until I hit the spacebar. 

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Adobe Community Professional ,
Nov 08, 2019

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as you've discovered, it's never a good idea to do an update in the middle of a project.  What format are your source clips and sequence (codec, frame rate and pixel dimensions).  Might give us an idea as to what's going on.  You might reset your preferences and delete your caches.  Do some googling for precise instructions for this.

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Explorer ,
Nov 08, 2019

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I am having the exact same symptoms as you. It happens even when I start a new project and just throw one audio clip in. Hardware accelaration seems DOA. Happens in 2019 and 2020.

Did you recently update your nvidia driver also? 

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Explorer ,
Nov 08, 2019

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initial testing suggests that for me, premiere 2019 works again with nvidia driver 436.48 (and earlier?).

All the 440 and 441 drivers seem to break it. 

 

But Premiere 2020 still acts broken with this driver. 

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Community Beginner ,
Nov 08, 2019

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I have the same issue with Premier 2020 being unresponsive with the timeline. It's making it super painful to edit. I am on a Macbook Pro.

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New Here ,
Dec 13, 2019

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Same here! My export file is really glitchy or it freezes during rendering

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Community Beginner ,
Dec 14, 2019

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I reverted back to last version 13.1.5 and its much better. I had a Windows 10 update on Thursday and that improved things further, If I try to Export to Media Encoder - Encoder crashes but if I close the file in PPro then Open Encoder and the file then convert to h.264 all seems OK.

Work arounds - but manageable.

I think as time goes on they introduce more and more features without fully testing them, its got to the stage its almost change for change sake.

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New Here ,
Nov 11, 2019

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I'm having the same issue. It started with 2019, ever since they released 2020, and now, after updating, and even starting a new file, it's becoming unrepsonsive within minutes of opening. Every. Single. Time. Adobe updates, it's something that leaves everyone forced into beta testing it for them and spending their time trouble shooting, so they can screw it up again with the next, "update." 

I'm so sick of this song and dance... 😞

 

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Community Beginner ,
Nov 11, 2019

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I ended up splitting my timeline into multiple subsequences. I had no problem working with the individual subsequences if they stayed under about a minute (which is bad). The problem persisted when I brought the subsequences together in the main timeline. I also wondered if it was a certain filetype that was a problem but whatever file type I would remove wouldn't change anything. It is really the length that seemed like a problem in my case but the complete video is only 11 minutes long... I do not pay Premiere Pro to make 1-minute clips!

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Community Beginner ,
Nov 19, 2019

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Recently updated to 2020 - freezes every 15 min. I'm using a 2018 MacBook Pro. And while the new recommended GPU Renderer is Metal, I can't use this because I have transitions that DO NOT work when using Metal, so I use OpenCL - not sure if this is the issue, but every time it freezes I am forced to do a Force Quit and then every other time it won't even reopen and I have to restart my computer. Honestly not even sure what to do at this point other than suffer through.

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New Here ,
Dec 03, 2019

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Experiencing the exact same thing currently...

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New Here ,
Dec 03, 2019

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I am having this same issue.  Playback becomes unresponsive and requires a reboot.  Please patch this up, Adobe.

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New Here ,
Dec 03, 2019

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I found something that worked for me (iMac)

 

  • Export any sequences you want to keep (from your 2020 project) as Final Cut Pro XMLs. 
  • Close Premiere 2020
  • From your applications folder, open Premiere 2019
  • Create a new project, title it something like XML TRANSFERS
  • Drag the XMLs into this project, open the sequences in the timeline
  • Create another new project; this will be your working project (the XML project has been corrupted already)
  • Create a blank sequence(s) with your prefered settings and open it in the timeline
  • From each sequence open in your timeline from the XML project, copy and paste each sequence's content
  • Save and uninstall that garbage fire of a program that is Premiere 2020.

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New Here ,
Dec 04, 2019

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when i save the project, it crash all the time. it makes me sooo upset.

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Community Beginner ,
Dec 05, 2019

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Crashes for me to, spent all afternoon yesterday cleaning my Windows 10 system still to no avail. CRashes as so as I try to amend a text graphic

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New Here ,
Dec 23, 2019

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I was having the same problem. Lots of crashes. I remembered that I already had problem with the auto-saves. I turned off the auto-saves and never happened again. Maybe some issue with that. It works for me. Try this solution and let us know if this only worked for me. I am using a MacBook Pro mid 2015, i7 16gb ram. Using metalGl working with files from multiple cameras and many codecs as a7's series, fs5, canon, Panasonic and Dji products. 

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Adobe Community Professional ,
Dec 24, 2019

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filipec68297102, turning off the autosaves is a dangerous path.   Like any other video editing software, Premiere project files can get corrupted and become unusable.  This is a rare occurence, but can happen.  With an autosave, you can usually find a version before the corruption occurs.  More than likely if your autosaving is causing the crashes, it's a mac problem rather than a premiere problem.  Have you tried changing the destination drive of your autosaves?  

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Community Beginner ,
Jan 04, 2020

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Same problem here - even though the programm appears to be running (as i can click around and even perform simple tasks) there is no playback. Quitting the programm always leads to premiere freezing. One of the worst things about it is the inconsistency involved - the problem appears randomly, drives me nuts fot 10-60 minutes and then disappears without me doing anything except save/restart/load etc.

 

my specs:

windows 10

32GB RAM

AMD ryzen 5-2600

AMD RX 580 Sapphire

 

Is there any news on that bug? 

 

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Community Beginner ,
Jan 04, 2020

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I've been having the same issues for a little while now (playback not working, only partially responsive in some instances, having to hit play to activate a change, etc.) The odd part is that it worked fine for me for about the first month. I tried turning off autosave but the problem persists. My computer is not old by any means:

 

Windows 10

i7 8700 @ 3.20GHz

64 GB RAM @ 3000MHz

RTX 2080

All my programs and files are on a 1TB NVMe drive

 

I did notice it only starts having the problem when I get a ways into the project. Does anyone have any ideas/answers yet?

 

Edition:

Before I start my edit, I always create proxies for my footage (MOV files) and edit with those. I have tried cleaning up my computer and cache all with no improvement. 

 

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Adobe Community Professional ,
Jan 04, 2020

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this is a long shot, but since this seems to happen at least sometimes after you're working for a while, I wonder if there could be a problem with heat build-up in your computer.  Might try cleaning the internal fan, etc and try working with the case open and a fan blowing cool air into the computer.   

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Community Beginner ,
Jan 04, 2020

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I thought about that but all my fans are clean from recent computer upgrades and all the temperatures are running very cool. I have seven fans plus a radiator/water-cooled CPU and two fans on the GPU. But thanks for the suggestion. 

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Community Beginner ,
Jan 06, 2020

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I wonder if there could be a problem with adobe software, since "community professionals" always try to shift the blame to users hardware. 

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Community Beginner ,
Jan 06, 2020

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This is hands down probably the worse reply to it. Swing and a huge miss. Another user may be on to something with proxies. Gonna try that instead since my hardware is fine under every other circumstance and have edited for hours on Sony Vegas without issues. I have metrics I can see at a glance on my taskbar and it's not overheating.  

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