Adobe premier 2020 constant crashes or freezes

Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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Hello all.

 

I have been using this product for the last two months and was enjoying it until I decided to update from 2019 to 2020. I regret it. Regret it a lot.

 

Thankfully I finished a video I was working on before I updated because otherwise, I would have been raging. 

 

The slider in the timeline becomes unresponsive and playback stops working. The app itself doesn't freeze entirely. I can still click around but no actions function.

 

I have rebooted my machine several times since this post. Anyone else encountering the same issues?

 

Windows 10

16gigs of ram

SSD

1050 GTX

i7

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Crash, Freeze or hang

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New Here ,
Sep 12, 2020 Sep 12, 2020

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Same issue. Suddenly after the last update, I have to force quit + restart Adobe every hour. Incredibly frustrating. Can't believe they haven't sorted this out by now. Is there something we can do?

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Enthusiast ,
Oct 01, 2020 Oct 01, 2020

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i'm a relatively new Premiere user, but have been a Photoshop professional since v1. I've trying to edit my tutorials for Adobe Max and am also dealing with constant crashes. I have incredibly simple timelines and sequences with very little editing and only 1 or 2 tracks, yet the application crashes at least twice an hour. Good thing my ctrl-s muscle memory is strong, but I've still lost so much work and productivity over the past week. What a shame.

Win10 v20H2 :: i7-9700 :: 64GB + m.2 :: Nvidia 2070 8GB

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Adobe Community Professional ,
Oct 01, 2020 Oct 01, 2020

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are you working with screen recordings?  If so, the problem is probably that your sources have a variable frame rate.  
use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Oct 01, 2020 Oct 01, 2020

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Enthusiast ,
Oct 01, 2020 Oct 01, 2020

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Thanks for the info and i'm actually using CBR in my screencaps captured from OBS. 

Win10 v20H2 :: i7-9700 :: 64GB + m.2 :: Nvidia 2070 8GB

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Adobe Community Professional ,
Oct 01, 2020 Oct 01, 2020

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cbr stands for constant bit rate, not constant frame rate. both the bit rate and frame rate are there in media info...

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Enthusiast ,
Oct 01, 2020 Oct 01, 2020

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ahh right, thanks. Yes, looks like i'm locked into a steady 30fps.

Win10 v20H2 :: i7-9700 :: 64GB + m.2 :: Nvidia 2070 8GB

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New Here ,
Oct 22, 2020 Oct 22, 2020

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I had the same problem, I just removed all my third party software like this thread suggests:
"By default, third party plugins are installed in the Mediacore.

You can directly remove/delete them, from the Mediacore.

 

Location:

Windows: C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

Mac: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore"
https://community.adobe.com/t5/premiere-pro/how-do-i-uninstall-third-party-plugins/td-p/8068394?page...

I can now run PremierePro CC 2020 without crashes, so far...

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New Here ,
Oct 22, 2020 Oct 22, 2020

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I also reset my preferences by holding down alt when starting premiere

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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I've been using PRPRO since it was on disks, and the move to the cloud was a horrific and ill fated money grab. Nothing works anymore. just purchased a new computer from Computer Solutions, designed specifically for 4k editing. I have had never had so many freezes an crashes in 20 plus years of editing. I am working  a feature, and doubt  I will be able to finish it with these constant issues. I love all the fixes they suggest, none of which work. You shouldn't have to work this hard to edit video.

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Adobe Community Professional ,
Oct 31, 2020 Oct 31, 2020

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and I've been using Premiere since it was on disks and gotta say I've never had a serious problem that wasn't operator error or a deficiency in my hardware.  I understand your frustration with the subscription model, but over the years I've provided support for clients using a variety of editing software and can't tell you how many times people had hacked copies of the software or were using someone els'es serial numbers.  I'm not talking once or twice but constantly.  And people with more money than they knew what to do with.  If we were all "good citizens" the software companies wouldn't have turned to this solution.   

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Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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I would hate to think you are accusing me or others of pirating software. I have several feature films in release through such top platforms a Redbox. I have paid for everything I use, thank you.  Bottom line is, you have hundreds of thousands of users exdperie3ncing the same issue over and over again. That is not because of operator error or bad machines, it's because ASdobe doesn't know when to leave well enough alone. Fact is, user friendly does not mean you should have to constantly seek workarounds or update your hardware every few months.

I'll stand by my statement, and you can keep the insults to yourself.

YA'LL NEED TO STOP TWEAKING THE PRODUCT.

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Adobe Community Professional ,
Nov 03, 2020 Nov 03, 2020

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wasn't suggesting you had hacked premiere at all, just trying to explain why adobe felt the move to a subscription model was necessary.   I don't think "Bottom line is, you have hundreds of thousands of users exdperie3ncing the same issue over and over again" is true. Isn't the internet already overflowing with bs without adding to it? 

 

The hardware and formats are changing constantly and when you change one thing all sorts of unintended consequences can happen.  Don't assume that every problem you're experiencing is always occuring because of new features.    And the changing hardware allows for changes that improve performance and added features that many people (not me) are crying for.   

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Community Beginner ,
Dec 12, 2020 Dec 12, 2020

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Here's a thought: make a p[roduct that doesn't need constant updating and work arounds, and hundreds of thousands of people reporting similar issues. Stating facts isn't against the community guidelines I hope.

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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just curious where you get "hundreds of thousands of people reporting similar issues?"   Happy to spend some time with you trying to figure out what might solve your problems...  as are many other people here.  If you're serious about troubleshooting your issues, start a new topic, tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings, and the issues you're having.   This thread is way to long to be able to remember everything...

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Adobe Community Professional ,
Oct 31, 2020 Oct 31, 2020

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Have you tried resetting preferences and/or reseting your workspace?
Reset your preferences by holding shift+alt (or option) when you launch Premiere

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New Here ,
Jan 19, 2021 Jan 19, 2021

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It is the current NVIDIA graphics card update! Oh man I have been frustrated as heck when exporting. I switched to the "studio driver" by clicking the 3 dots next to the install button on the top right corner. Working fine now. 

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