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Adobe premier pro Crash & Freeze

New Here ,
Jul 29, 2020

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Hello to the entire Adobe community! 

 

My Mac : 


Mac Book Pro 2017

Processor: 3.1 GHz Intel core i5 Dual core

Memory: 8 GB 

Graphics: Intel Iris Plus Graphics 650 

 

I solicit you because I'm facing several problems: 

- 1 : When I export a video (1Go, sometimes less) of my software, Premiere Pro crashes completely. Of course, some After effect or motion design files are integrated, but nothing very big. 

Sometimes it shows me an error message, sometimes not. (picture 1) Sometimes my entire computer turn off because of it. (picture 2) But it's impossible to export my video. I have to split the export in several parts and gather the exports on a single final export. 

 

- 2: Previewing my video when I edit has become almost impossible, even in 1/4. I tried to empty the media cache, close all my other applications to free working memory, etc... But nothing changes. Impossible to work with the image that jerks like that. 

 

My software has been working very well so far. For the past month, I feel that it's losing some of its liveliness.

 

If any of you have a miracle solution to my problems I would be eternally grateful! 

 

I look forward to hearing from you, 

 

Have a nice late night. 

 

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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Adobe premier pro Crash & Freeze

New Here ,
Jul 29, 2020

Copy link to clipboard

Copied

Hello to the entire Adobe community! 

 

My Mac : 


Mac Book Pro 2017

Processor: 3.1 GHz Intel core i5 Dual core

Memory: 8 GB 

Graphics: Intel Iris Plus Graphics 650 

 

I solicit you because I'm facing several problems: 

- 1 : When I export a video (1Go, sometimes less) of my software, Premiere Pro crashes completely. Of course, some After effect or motion design files are integrated, but nothing very big. 

Sometimes it shows me an error message, sometimes not. (picture 1) Sometimes my entire computer turn off because of it. (picture 2) But it's impossible to export my video. I have to split the export in several parts and gather the exports on a single final export. 

 

- 2: Previewing my video when I edit has become almost impossible, even in 1/4. I tried to empty the media cache, close all my other applications to free working memory, etc... But nothing changes. Impossible to work with the image that jerks like that. 

 

My software has been working very well so far. For the past month, I feel that it's losing some of its liveliness.

 

If any of you have a miracle solution to my problems I would be eternally grateful! 

 

I look forward to hearing from you, 

 

Have a nice late night. 

 

TOPICS
Crash, Error or problem, Freeze or hang, Performance

Views

21

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Jul 29, 2020 0
Ann Bens LATEST
Adobe Community Professional ,
Jul 29, 2020

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embed.jpg

Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you! 

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