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Hello,
I hope someone can help me with this matter. I open Adobe Premier Pro and after about 4 minutes is closes out. I do no see a error code at all it just shuts down.
I have updated to the latest version and I have updated my CPU as well. When i use the other information tab it says that Adobe and my pc are compaitable but the issue still happens.
Thank you
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Hello,
I hope someone can help me with this matter. I open Adobe Premier Pro and after about 4 minutes is closes out. I do no see a error code at all it just shuts down.
I have updated to the latest version and I have updated my CPU as well. When i use the other information tab it says that Adobe and my pc are compaitable but the issue still happens.
Thank you
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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...
If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html
If that doesn't work, try Preferences > Audio Hardware and set Input to None.
If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.
If that doesn't work, try creating a new project and import the old one into it.
Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...
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I've tried everything on this list and my fans are working, is there anything else you recommend trying.
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It could also be a heat issue. Does only Premiere Pro shut down?
Are all of your fans working properly?
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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?