Adobe Premier Pro Shutting down

New Here ,
Dec 02, 2020

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Hello,

I hope someone can help me with this matter.  I open Adobe Premier Pro and after about 4 minutes is closes out. I do no see a error code at all it just shuts down.

 

I have updated to the latest version and I have updated my CPU as well. When i use the other information tab it says that Adobe and my pc are compaitable but the issue still happens.

 

Thank you

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Adobe Premier Pro Shutting down

New Here ,
Dec 02, 2020

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Hello,

I hope someone can help me with this matter.  I open Adobe Premier Pro and after about 4 minutes is closes out. I do no see a error code at all it just shuts down.

 

I have updated to the latest version and I have updated my CPU as well. When i use the other information tab it says that Adobe and my pc are compaitable but the issue still happens.

 

Thank you

TOPICS
Crash

Views

45

Likes

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Dec 02, 2020 0
Adobe Community Professional ,
Dec 02, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Dec 02, 2020 0
New Here ,
Dec 02, 2020

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I've tried everything on this list and my fans are working, is there anything else you recommend trying.

 

 

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Dec 02, 2020 0
Adobe Community Professional ,
Dec 02, 2020

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It could also be a heat issue.  Does only Premiere Pro shut down?

Are all of your fans working properly?

 

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Dec 02, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Dec 02, 2020

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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