adobe premiere pro 15.1 locks up when i hit quick export from Windows 10 laptop

New Here ,
Apr 18, 2021 Apr 18, 2021

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Whenever I hit quick export (or try the regular menu option to export), Adobe Premiere Pro completely locks up, and I have to force quit. I have tried clearing my media cache and even clearing room on my laptop, but it's still happening. I have been trying to troubleshoot this for three days now, and I'm terrified I'm going to lose all my work. Any help is appreciated!

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New Here , Apr 19, 2021 Apr 19, 2021
Hi, via creative cloud you are able to install lover version 14.09 - maybe it will fix the problem till adobe solved issue on version 15.BTW I have the same problem with 15.01. I reinstalled premiere few times and it not help so I installed lower version and hope it helps – I haven’t tested yet.

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New Here ,
Apr 19, 2021 Apr 19, 2021

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Hi, via creative cloud you are able to install lover version 14.09 - maybe it will fix the problem till adobe solved issue on version 15.

BTW I have the same problem with 15.01. I reinstalled premiere few times and it not help so I installed lower version and hope it helps – I haven’t tested yet.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I installed 15.0 and it worked again. Thanks for the suggestion!

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