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ADOBE PREMIERE PRO 2020 14.2 (NOT RESPONDING) Windows PC

Explorer ,
Jun 14, 2020

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1.PNG2.PNG3.PNGHi, 

I am using the latest version of Adobe Premiere Pro, which has stopped working abruptly. I cannot load any projects, and I cannot create any new projects. 

 

Solutions I have already tried: 

Resetting plugin cache. 

Resetting preferences.

Uninstalled & Installed a fresh copy. 

Deleted All files cleared all the system cache and reinstalled the application.

Uninstalled all plugins.

 

I have tries the above but without any luck. I am attaching the screencaps for the reference. 

I have a multitude of projects lined up and which I am unable to access due to this, and I am losing precious time as well as money in the process. This is highly frustrating!! Worst of all, I have installed the older 13.5 version and it is working like a charm. 

Please help me out in this as this is quite infuriating.

 

System Specs: 

Intel i7-9700K 

RAM: 32 GB

300 GB Empty Disk space

8 GB GDDR6 Nvidia 2070 Super

 

So, The problem is finally solved after nearly 10 Days of trying to figure out what the problem was. 

I just uninstalled everything, then I performed a fresh start of the windows. 

After installing windows, I installed all the drivers and their updates. 
Then I downloaded & Installed all my Adobe CC Apps and Voila!

It's all working now. I got my old projects back and new ones are working even faster. 

Thank you all who tried their best to help me out, in the end, there was something wrong with my machine, and refreshing windows fixed it somehow. 

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Crash, Error or problem, Freeze or hang

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ADOBE PREMIERE PRO 2020 14.2 (NOT RESPONDING) Windows PC

Explorer ,
Jun 14, 2020

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1.PNG2.PNG3.PNGHi, 

I am using the latest version of Adobe Premiere Pro, which has stopped working abruptly. I cannot load any projects, and I cannot create any new projects. 

 

Solutions I have already tried: 

Resetting plugin cache. 

Resetting preferences.

Uninstalled & Installed a fresh copy. 

Deleted All files cleared all the system cache and reinstalled the application.

Uninstalled all plugins.

 

I have tries the above but without any luck. I am attaching the screencaps for the reference. 

I have a multitude of projects lined up and which I am unable to access due to this, and I am losing precious time as well as money in the process. This is highly frustrating!! Worst of all, I have installed the older 13.5 version and it is working like a charm. 

Please help me out in this as this is quite infuriating.

 

System Specs: 

Intel i7-9700K 

RAM: 32 GB

300 GB Empty Disk space

8 GB GDDR6 Nvidia 2070 Super

 

So, The problem is finally solved after nearly 10 Days of trying to figure out what the problem was. 

I just uninstalled everything, then I performed a fresh start of the windows. 

After installing windows, I installed all the drivers and their updates. 
Then I downloaded & Installed all my Adobe CC Apps and Voila!

It's all working now. I got my old projects back and new ones are working even faster. 

Thank you all who tried their best to help me out, in the end, there was something wrong with my machine, and refreshing windows fixed it somehow. 

Topics

Crash, Error or problem, Freeze or hang

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Jun 14, 2020 0
Adobe Community Professional ,
Jun 14, 2020

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embed.jpg

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Jun 14, 2020 0
Explorer ,
Jun 15, 2020

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Done, the attachments were there anyway, but whatever makes it easier for you to understand. 

Waiting for your prompt reply to the above. 

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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That is correct that screenshot are present but as attachment one has to download. Which most of us dont want to do.

Hence the request to embedd.

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Jun 15, 2020 0
Explorer ,
Jun 15, 2020

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Any update on this then? What can I do i am having the same trouble, my projects are not opening, I am unable to access them and worst of all these projects are in between, I am still working on them. 

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 14, 2020

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Jun 14, 2020 0
Explorer ,
Jun 15, 2020

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Let me give it a shot. 

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Jun 15, 2020 0
Explorer ,
Jun 15, 2020

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NOT SOLVED

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Jun 15, 2020 0
Explorer ,
Jun 15, 2020

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[UPDATE]

 

NOT WORKING

Again its not responding. I tried everything that was suggested. Worked once, but when I opened my project it stopped responding again. This is highly frustrating. 

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Jun 15, 2020 0
Explorer ,
Jun 15, 2020

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Anything else I can try... I am feeling helpless.

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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Have you tried creating a new Windows user account to see if the issue is localized to your account? You ran the cleaner tool, but for good measure follow the steps on this post: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

 

Have you tried installing Premiere 2019 or the new public beta to see if you have the same issue?

[Please use the "Reply" button under the FIRST POST to ensure replies sort properly.]

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Jun 15, 2020 1
Explorer ,
Jun 15, 2020

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Yes i did that already. Trashed preference settings. Reset plugin preference as well.

Its with all users and specifically with version 14.2.

I already have 13.5 version which is working perfectly. Dont know about public beta. Where can i get it from? Is there a newer version than 14.2?

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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Have a look here:

 

PP Beta.PNG

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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Yup, as Richard pointed out, the Public Beta is inside the CC app. It is newer, gets installed along side the "release" versions, which means it has completely separate preferences, and new builds are released almost every day. If you run into a problem (I have yet to, it's been incredibly stable) you can either wait until the next build or open your project in the release version (when the release version is working, of course). The point is, you're not version locked into only using the beta. It's the best of both worlds. 

 

Check out the little beaker icon to open the "What's New" panel to see some cool stuff in development and nice bug fixes.

[Please use the "Reply" button under the FIRST POST to ensure replies sort properly.]

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Jun 15, 2020 0