Adobe premiere pro 2020 freezing, pc blocks

Community Beginner ,
Jan 14, 2021

Copy link to clipboard

Copied

Hi

I'm on a mental breakdown. 

My computer freezes in the middle of a project in Premiere pro 2020.
I can do nothing but putting the pc out with the on_off button. The pc freezes totally.

In Adobe 2018 was everything ok. I'm using video files from my mavic air 2, h.264 4K/60 fps.
Someone else has the same problems?

PC specs are:

ryzen 3900X
32 gig corsair 3000
mobo gigabyte x470 
Gigabyte gtx 1080 oc version. 

TOPICS
Crash, Freeze or hang

Views

125

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 14, 2021

Copy link to clipboard

Copied

There have been a number of users with Nvidia cards on here with crashes/freezes and similar issue the last couple days. Go to the Project settings and set Mercury Acceleration to Software only.

 

If that fixes the problem then go to the Nvidia site, driver support page. Download the latest STUDIO driver version and do a clean install. If that doesn't work properly, go back one Studio driver version.

 

See if this helps ...

 

Neil

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Jan 18, 2021

Copy link to clipboard

Copied

Yes, I did that yesterday and it runs very good now. Thnks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 18, 2021

Copy link to clipboard

Copied

 
 
 

 

Hey, did you figure it out? Im having the exact same issue and nothing i have tried so far seems to fix it.. im going crazy here

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
vermin1985 AUTHOR LATEST
Community Beginner ,
Jan 18, 2021

Copy link to clipboard

Copied

Yes. I took the older driver from Nvidia. Now it works again. Tomorrow I
will install the studio driver.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more