Adobe premiere Pro 2020 quit unexpectedly (macOS Big Sur 11.3)

New Here ,
May 12, 2021 May 12, 2021

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Whenever I try to edit, after some seconds from opening my project, Pr pops a window of an error

 (image #1).

Then after clicking accept it pops up the mac window (image #2)

I'm sorry it's in spanish, let me traduce it:

 

                                                                       An error has occured

                                            It has generated a crash report. Click ok "Send report" to help us

                                               analize the cause of the crash/problem and explore solutions.

 

[Box] Adobe can contact me in case there were corrections and solutions in......

 

                                                                    Send Report

 

                                                                    Don't send

 

 

Mac Spec's

MacBook Pro (Retina, 13-inch, Early 2015)

CPU 2.9 GHz Intel Core i5  two cores

RAM 16 GB 1867 MHz DDR3

GPU Intel Iris Graphics 6100 1536 MB

Storage 500 GB/ 196 GB available

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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I would suggest you to try the following - 

 

  1. To reset Premiere pro  preferences, follow this step:
    • Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.
      To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.
  2. Go to File > Project settings > General > Video Rendering & PlayBack > Change to mercury playback engine Software only.
  3. Try updating the Premiere Pro 2021 version maybe the 2020 version has issues with macOS Big Sur 11.3. I am currently using Premiere Pro 2021 ver. 15.2 on macOS Big Sur 11.3 and it's working perfectly fine for me.  

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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New Here ,
May 21, 2021 May 21, 2021

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Thanks, Vishu Aggarwal I just started having this same problem and the Shift-Option on startup worked.

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