Adobe Premiere Pro 2021 Crash During Editing + Freeze During Export Upon AMD Ryzen 5950X Upgrade

New Here ,
Jan 11, 2021 Jan 11, 2021

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A few weeks ago I upgraded my graphics card to the NVidia GeForce RTX 3090. My processor at the time was the AMD Ryzen 3900x, and everything worked perfectly. From rendering to editing, I never had a problem.  My friend got his hands on the Ryzen 5950x so I decided to upgrade it once again. Upon upgrading to the new processor, my Adobe Premiere began to experience crashing while editing, it was a crash where my mouse would not be able to move, and my entire screen would freeze. I would then have to power off my computer and re open Adobe Premiere... and resume my work like before. Another issue I began to have was during the export process. Whether I would choose to render with Adobe Media Encoder or through Adobe Premiere itsself, occasionally the exportation would pause (even though no pause button was pushed) and I would have to end the process through task manager and try again. Any idea what could be causing this? Do I need to downgrade to my old processor again?

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Crash, Editing, Export, Freeze or hang, Hardware or GPU

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Adobe Community Professional , Jan 16, 2021 Jan 16, 2021
The problem in all the posts in this thread is the GPU driver. The latest Nvidia "game-ready" drivers are the cause. Simply go to the Nvidia website, select the latest STUDIO driver, and do a clean install. A few users have needed to go back one version of the Studio driver, but most machines (and mine) went back to normal operation with the latest Studio driver. Neil

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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I don't see your new graphics card listed on the adobe premiere specs page

https://helpx.adobe.com/premiere-pro/system-requirements.html

Might want to swap the old card back...

but we might have a clue if you'd tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs.  And your source properties and sequence settings might also help.

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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The crash has happened to me recently also in export and editing

.

SO: Windows 10 Pro 64 bits
Motherboard: Aorus B360 Gamming 3 | LGA 1151 DDR4
Processor: Intel Core I7 8700 Coffee Lake 4.2GHz 12MB
RAM: HyperX Fury, 32GB (2x16GB) 2666MHz
Graphics: Nvidia RTX 2060 Super Founders Edition 8GB
Kingston SV300 120GB SSD
Gigabyte NVMe M.2 2280 256GB SSD
HD Western Digital 1TB 7200RPM
HD Western Digital Purple 1TB 7200RPM
Corsair Watercooler H80I v2
Power source: Corsair 850W

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Explorer ,
Jan 11, 2021 Jan 11, 2021

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Can confirm that I have exactly the same issues as described above with my setup.

.

AMD Ryzen 9 3990x (12 x 3.80 GHz, not overclocked)
Aorus Elite B450 Mainboard
HyperX 32 Gigabyte (2 x 16 GB) of DDR4-3200 memory (XMP disabled, currently running on 2400 MHz)
Nvidia GeForce GTX 1650 Super
System and applications are stored on a 500 GB WD Black NVMe
10 Gigabit Ethernet Link to my storage system via Samba (about 500 MB/s read/write)

Corsair CX650M power supply
Windows 10 Pro

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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try switching to software rendering in your project settings to at least get you back to work.

 

Have you tried a "smart render."  change your preview format in your sequence settings to a high quality all I-Frame format like prores422(HQ) and render your entire timeline.  If that fails, try rendering in sections using "render in to out" in the sequence menu til you find the problem clip.  Temporarily disenable the clip and if let us know it's properties.  and then export with the"use previews" option checked.

 

Any chance any of your sources are from a smartphone or screen capture?  If so, the problem may be source(s) with a variable frame rate.  


use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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As I posted a few days ago in my own thread about this bug, rolling back the NVIDIA drivers to the previous studio version and doing a clean install worked out great. 

 

I worked the last 3 days on projects and never had one crash or performance penality. So everything works for me and I'm happy again... ✌️

 

I need to render 2 projects tomorrow.

That's the only thing that I've not tested out completely yet. Hope that this also works without problems.

 

To your questions: Only using BRAW and GoPro Cineform footage in the current project, that I transcoded from XAVC S Sony a7s II footage. 

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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Premier Pro's crashing has nothing to do with your graphics card. Since the recent updates, it's been crashing for thousands of users — you aren't the issue. Adobe will have to fix this bug as soon as possible, it's ruining 'Free Lance' industry.

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Community Beginner ,
Jan 16, 2021 Jan 16, 2021

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Guys, to those who are having problems with crashes, I managed to solve my problem by returning some versions of the program. Version 14.4 hasn't crashed since I switched to it

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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How do we switch back to older versions?

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Community Beginner ,
Jan 16, 2021 Jan 16, 2021

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Open the creative cloud application on your computer, next to the program name there will be 3 dots, click on them and you will have the option of other versions, right after selecting the one you want and confirming, it will download the chosen version again. I hope I was able to help

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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Omg!!! Huge help!!!

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Wrongo, John ... switching to the Studio driver fixes the ill, it's a GPU driver issue. It isn't ruining anything except for those who don't update their drivers.

 

Neil

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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I'm running the latest drivers on my GPU, so that would be impossible. However, I don't understand what you mean about by switching over to studio drivers?

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Well said.... 

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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sorry for any misunderstanding, was commenting on Neil's post. 

 

Just wondering where you get your statistics regarding "thousands of users?"   

 

It's impossible for adobe to througoughly vet every possible combination of hardware, os, and other apps.  I had an avid media composer back when avid controlled the whole shebang, hardware, software and even the cables connecting things.  It was a true "turnkey" solution.  You got everything, connected it as directed (the cables were beautifully labelled) and turned it on and it was supposed to work...  and it usually did, but there'd be a software update from avid and things sometimes would stop working.   of course I had paid about $50,000 for my edit system and that included a couple of years support...  and usually you could get thru to someone on the phone pretty quickly.  I say "usually."  And after 2 years, support was, if I remember correctly 2 or 3 thousand a year (which did include hardware replacement if anything failed).  

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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Wow, I'm switching over now. Let's see how it goes 

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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You're probably the greatest help since Abraham Lincoln. Thank you so much! Everything is moving a lot better!

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Community Beginner ,
May 17, 2021 May 17, 2021

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I have downloaded the studio version of the drivers for my 3090 rog strix. Still issues, I will try downgrading my adobe to the older version. My computer throttles and freezes even for adding a title or going to a different tab. Ryzen 9 5900x, 64gb 3200 MHz RAM, 2 Tb firecuda M.2 gen 4, gigabyte B550 Vision D. Temps look fine.

 

 

 

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New Here ,
May 27, 2021 May 27, 2021

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My computer still have problem, (RTX3090 Aorus master, Ryzen 9 5900x, 128gb 3200 MHz RAM, 2tb firecuda M.2 gen 4, gigabyte B550 Aorus master)

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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LATEST

I don't see your graphics card on the list of approved cards

https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

 

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Make sure you are using the Studio drivers and not the gaming drivers for your Nvidia card.

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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I recently switched. I'm about to see how well this goes.

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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The problem in all the posts in this thread is the GPU driver. The latest Nvidia "game-ready" drivers are the cause.

 

Simply go to the Nvidia website, select the latest STUDIO driver, and do a clean install. A few users have needed to go back one version of the Studio driver, but most machines (and mine) went back to normal operation with the latest Studio driver.

 

Neil

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New Here ,
Jan 16, 2021 Jan 16, 2021

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@R Neil Haugen  I have been having the same issues since the update jan 1, 2020 that windows 10 did automatically.  I did a clean install and still have issues.  updated drivers, OS and software to premiere pro 14.8 rolled back to studio Nvidia driver 460.89  and still get the following errors.  IMG_7999.JPGIMG_7998.JPGIMG_7996.JPGIMG_8001.JPG

 

running a intel i7-5960x CPU @3.00 GHz  64 gig ram windows 10 pro 20H2 os build 19042.746, 64 bit x64 system not tablets attached,  3 geforce 1080 Nvidia cards.

 

I tried creating new project and importing still get errors.  it is a feature film that is a giant file.  older versions of my project work in 2019 without issue, but those projects are over a year old.    please help. other wierd issue is that when it crashes it completely throughs out my Nvidia drivers and I get black screens.  premiere is still open but not screen.  I have to reboot to get the display driver to work again.

 

it is a BOXX apexx 4 workstation

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New Here ,
Jan 16, 2021 Jan 16, 2021

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sorry it was the jan 1 2021 updates that crashed everything.

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