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My application will not launch from the Creative Cloud Desktop application. I just set up a license for Adobe Premiere Pro this morning. I have had and used Photoshop CC through the desktop application for a long time. I used the desktop app to install Premiere Pro. I rebooted after each step (did the process twice just to make sure I covered that base). When I go to launch the application through Creative Cloud, there is a pause as the application loads, then the Windows error dialog "Adobe Premiere Pro CC 2018 has stopped working". When I click Close Program on that error, I get:
"Adobe Premiere Pro.exe - Application Error"
"The application was unable to start correctly (0xc0000005). Click OK
to close the application."
Here's the data from Windows:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 188.8.131.52
Application Timestamp: 5acd4021
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23915
Fault Module Timestamp: 59b94ee4
Exception Code: c0000005
Exception Offset: 000000000004dc9d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: b542
Additional Information 2: b542453d9fbc18beb6c8b18272016eaf
Additional Information 3: 556f
Additional Information 4: 556f3fc416325d53b14105caab1f0528
From the installer log file, I find this:
Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0
05/15/18 18:21:20:805 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 6484 | No packages to process, this may be if all packages are already installed or all conditions failed
05/15/18 18:21:20:805 | [FATAL] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 6484 | Error occured in install product workflow with error code 130 error message
05/15/18 18:21:21:058 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 8804 | Exit Code: 130
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Error occured in install product workflow with error code 130 error message
05/15/18 18:21:21:575 | [WARN] | | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 7224 | Write failed or else (No of bytes written > data). Aborting write on pipe 00000214 , errno: 232
05/15/18 18:21:21:575 | [WARN] | | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 7224 | Writing info packet to pipe failed with error code -1
05/15/18 18:21:21:578 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 6716 | ************************* END Adobe Setup *************************
My system specs:
Dell Precision 5510
Windows 7 Professional 64bit + Service Pack 1
Intel Core i7-6820HQ @2.70GHz
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Check the requirements... not sure, but you may need a later service pack on Win7
Minimum System requirements for Cloud Programs... scroll down and check each program
Or, reinstall the C runtime for your version of Windows
Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime
Thanks for the rapid reply, John. I didn't mention it, but yes, I checked the system requirements. I meet all of them. Service Pack 1 is the latest required to run Premiere. The only possible discrepancy between the requirements and my system could be a requirement to be compatible with the Windows 10 Creator's Build. I don't know if I meet that requirement.
I will try the advice concerning C Runtime.
I've downloaded the C Runtime package for Windows 10. When I attempted to install it the first time, I got a notification from the installer that the package is already installed. I have uninstalled the package and reinstalled, to no avail. The application still will not start. At least now I know that my OS does indeed support the Windows 10 creator's build (according to the information that accompanied the package anyway).
I am open to any further suggestion. I'd prefer if someone from Adobe could help me get this working, rather than being forced to demand a refund.
Your first message says Win7 (not 10) so why are you now saying Win10?
The documentation states that I must have compatibility with Windows 10 Creator's Build in order to use this software. However, that's a strawman.
Adobe has released an update (shortly after I opened this thread - possibly in response), which has fixed my problem.
John, thank you for your replies, and your time. I do not take it for granted (especially since you were the only person to reply).
Hi, I am Ayaz, An Adobe Premiere Pro USER. But I HAve Also The Same Problem Like Saying The Application Was Unable To Start Correctly This Is the error code for me 0xc000007b