Adobe Premiere Pro "Unable to Start Correctly" (First Start) Error Code 0xc0000005

Community Beginner ,
May 15, 2018 May 15, 2018

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Greetings, All,

My application will not launch from the Creative Cloud Desktop application. I just set up a license for Adobe Premiere Pro this morning. I have had and used Photoshop CC through the desktop application for a long time. I used the desktop app to install Premiere Pro. I rebooted after each step (did the process twice just to make sure I covered that base). When I go to launch the application through Creative Cloud, there is a pause as the application loads, then the Windows error dialog "Adobe Premiere Pro CC 2018 has stopped working". When I click Close Program on that error, I get:

"Adobe Premiere Pro.exe - Application Error"

"The application was unable to start correctly (0xc0000005). Click OK

to close the application."

Here's the data from Windows:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Adobe Premiere Pro.exe

  Application Version:    12.1.1.10

  Application Timestamp:    5acd4021

  Fault Module Name:    ntdll.dll

  Fault Module Version:    6.1.7601.23915

  Fault Module Timestamp:    59b94ee4

  Exception Code:    c0000005

  Exception Offset:    000000000004dc9d

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Information 1:    b542

  Additional Information 2:    b542453d9fbc18beb6c8b18272016eaf

  Additional Information 3:    556f

  Additional Information 4:    556f3fc416325d53b14105caab1f0528

From the installer log file, I find this:

Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0

05/15/18 18:21:20:805 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 6484 | No packages to process, this may be if all packages are already installed or all conditions failed

05/15/18 18:21:20:805 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 6484 | Error occured in install product workflow with error code 130 error message

05/15/18 18:21:21:058 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 8804 | Exit Code: 130

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occured in install product workflow with error code 130 error message

And:

05/15/18 18:21:21:575 | [WARN] |  | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 7224 | Write failed or else (No of bytes written > data). Aborting write on pipe 00000214 , errno: 232

05/15/18 18:21:21:575 | [WARN] |  | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 7224 | Writing info packet to pipe failed with error code -1

05/15/18 18:21:21:578 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 6716 | *************************  END Adobe Setup  *************************

My system specs:

Dell Precision 5510

Windows 7 Professional 64bit + Service Pack 1

Intel Core i7-6820HQ @2.70GHz

32GB RAM

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correct answers 1 Correct Answer

Community Beginner , Jun 06, 2018 Jun 06, 2018
Greetings,The documentation states that I must have compatibility with Windows 10 Creator's Build in order to use this software. However, that's a strawman.Adobe has released an update (shortly after I opened this thread - possibly in response), which has fixed my problem.John, thank you for your replies, and your time. I do not take it for granted (especially since you were the only person to reply).Nothing further.

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Adobe Community Professional ,
May 15, 2018 May 15, 2018

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Check the requirements... not sure, but you may need a later service pack on Win7

Minimum System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

Or, reinstall the C runtime for your version of Windows

Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

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Community Beginner ,
May 16, 2018 May 16, 2018

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Greetings,

Thanks for the rapid reply, John. I didn't mention it, but yes, I checked the system requirements. I meet all of them. Service Pack 1 is the latest required to run Premiere. The only possible discrepancy between the requirements and my system could be a requirement to be compatible with the Windows 10 Creator's Build. I don't know if I meet that requirement.

I will try the advice concerning C Runtime.

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Community Beginner ,
May 16, 2018 May 16, 2018

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Greetings,

I've downloaded the C Runtime package for Windows 10. When I attempted to install it the first time, I got a notification from the installer that the package is already installed. I have uninstalled the package and reinstalled, to no avail. The application still will not start. At least now I know that my OS does indeed support the Windows 10 creator's build (according to the information that accompanied the package anyway).

I am open to any further suggestion. I'd prefer if someone from Adobe could help me get this working, rather than being forced to demand a refund.

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Adobe Community Professional ,
May 16, 2018 May 16, 2018

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Your first message says Win7 (not 10) so why are you now saying Win10?

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Community Beginner ,
Jun 06, 2018 Jun 06, 2018

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Greetings,

The documentation states that I must have compatibility with Windows 10 Creator's Build in order to use this software. However, that's a strawman.

Adobe has released an update (shortly after I opened this thread - possibly in response), which has fixed my problem.

John, thank you for your replies, and your time. I do not take it for granted (especially since you were the only person to reply).

Nothing further.

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New Here ,
Dec 26, 2020 Dec 26, 2020

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Hi, I am Ayaz, An Adobe Premiere Pro USER. But I HAve Also The Same Problem Like Saying The Application Was Unable To Start Correctly This Is the error code for me 0xc000007b

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