Adobe Premiere Pro System Compatibility Report

Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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My video driver: nvidia geforce rtx 2060

I just updated my computer but now it's saying my premier pro isn't compatible. Thoughts on how to fix this?

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 05, 2021 Jan 05, 2021

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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Other Specs: Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz, 2904 Mhz, 8 Core(s), 16 Logical Processor(s)

 

I just got this alienware desktop and didn't have that compatibility report issue until recently.

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Most Valuable Participant ,
Jan 04, 2021 Jan 04, 2021

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Most Valuable Participant ,
Jan 04, 2021 Jan 04, 2021

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>My video driver: nvidia geforce rtx 2060

 

No... that is your video HARDWARE... what is your driver version, and have you checked at nvidia?

 

IF you have nVidia... How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX760 driver 432.00 and Win10 20H2

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Community Beginner ,
Jan 05, 2021 Jan 05, 2021

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driver 451.67

win 10 home DCH

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Adobe Community Professional ,
Jan 05, 2021 Jan 05, 2021

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Community Beginner ,
Jan 05, 2021 Jan 05, 2021

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Thanks John and Ann for walking me through this process. It's back to functioning normal now.

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