ADOBE PREMIERE PRO WON'T EXPORT FRONT IPHONE CAMERA

New Here ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

Hello, 

 

Everytime I export my video, the clips using the front camera on an iPhone 11 are black with sound only. The back camera clips are fine. The videos playback fine it's only after I try to export that the screen goes black. Any suggestions? 

TOPICS
Error or problem, Export

Views

157

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct Answers

Adobe Community Professional , Apr 01, 2021 Apr 01, 2021
What format are you exporting to? Is it possible you can try some different settings? If you are using Hardware Encoding with H264 or H265, try using Software Encoding. If that doesn't work, you can try using a different codec altogether, like Quicktime ProRes. You can also try transcoding some of those front camera shots to see if that helps them at all. It's not uncommon for phone footage to need to be transcoded with something like Handbrake or Shutter Encoder to correct the variable framerat...

Likes

translate

Translate

Translate
Adobe Community Professional , Apr 01, 2021 Apr 01, 2021
As suggested by Phillip Harvey   Please use the free MediaInfo and post a screenshot the properties of your media in tree view:https://mediaarea.net/en/MediaInfoMany users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:https://handbrake.fr/downloads.phpHere is a tutorial:https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y  

Likes

translate

Translate

Translate
New Here ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

I am also using the DJI OM4, not sure if that could effect anything. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

What format are you exporting to? Is it possible you can try some different settings?

If you are using Hardware Encoding with H264 or H265, try using Software Encoding.

If that doesn't work, you can try using a different codec altogether, like Quicktime ProRes.

You can also try transcoding some of those front camera shots to see if that helps them at all. It's not uncommon for phone footage to need to be transcoded with something like Handbrake or Shutter Encoder to correct the variable framerate issues.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

Thank you! The issue was VFR. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

As suggested by Phillip Harvey

 

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines