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Adobe premiere won't load

New Here ,
Jul 06, 2020

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Adobe premiere pro app wont load can someone help me fix this issue every time i open the app it just keeps loading and wont let me start a project.

 

Thank you.

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Editing, Freeze or hang

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Adobe premiere won't load

New Here ,
Jul 06, 2020

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Adobe premiere pro app wont load can someone help me fix this issue every time i open the app it just keeps loading and wont let me start a project.

 

Thank you.

Topics

Editing, Freeze or hang

Views

105

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Adobe Community Professional ,
Jul 06, 2020

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Hello Kerr500,

 

If you watch the splash screen as the program loads after a few seconds you should text on the left side about a 1/3rd of the way down telling you what's loading.  This can give you a clue if it get's stuck when something's loading.  Could be a problem with a 3rd party plug-in.  You can also reset your preferences to the default settings by holding alt when splash screen appears.

Try also to delete the media cache manually

go to Mac: /Users//Library/Application Support/Adobe/Common

Windows: \Users\<username>\AppData\Roaming\Adobe\Common

 and delete them.

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Adobe Employee ,
Jul 07, 2020

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Hi Kerr500,

 

Thanks for reaching out.

If the suggestions provided by joellebh didn't help then try signing out from the Creative Cloud desktop app and sign in again.

Let us know if it helps.

 

Thanks,

Nishu

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Ann Bens LATEST
Adobe Community Professional ,
Jul 07, 2020

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embed.jpg

Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you! 

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