Highlighted

adobe premiere

New Here ,
Nov 08, 2020

Copy link to clipboard

Copied

i need an email so my friend who isnt tech savy can tell them whats wrong with her software.

 

but as a breif run down, shes unable to use adobe apps due to a message asking to install the latest drives which she already has. ive heard from other students who are experiencing this same problem

TOPICS
Crash, Error or problem, Freeze or hang, User interface or workspaces

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

adobe premiere

New Here ,
Nov 08, 2020

Copy link to clipboard

Copied

i need an email so my friend who isnt tech savy can tell them whats wrong with her software.

 

but as a breif run down, shes unable to use adobe apps due to a message asking to install the latest drives which she already has. ive heard from other students who are experiencing this same problem

TOPICS
Crash, Error or problem, Freeze or hang, User interface or workspaces

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 08, 2020 0
Adobe Community Professional ,
Nov 08, 2020

Copy link to clipboard

Copied

No background information, so i can just guess here: The drivers are probably graphics drivers and to get the latest drivers it´s best to go to the manufacturers homepage, iow Nvidia/AMD/Intel. If Windows says that it is the latest it can be old drivers compared to the ones the graphic card chip manufacturers do provide.

 

Also, make sure to meet the system requirements: Premiere Pro system requirements

 

End of guessing.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2020 0
New Here ,
Nov 08, 2020

Copy link to clipboard

Copied

tried that, doesnt work

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2020 0
Most Valuable Participant ,
Nov 08, 2020

Copy link to clipboard

Copied

Adobe does not do support via email... if these next links aren't the problem, she has to go to support herself

Older Intel/nVidia video hardware is no longer supported
https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1
https://community.adobe.com/t5/premiere-pro/adobe-premier-pro-2020-is-not-support-for-nvidia-geforce...

 

Links for support

She needs to be signed in with her Adobe ID before accessing the link below
-she must also allow 'cookies' in her web browser for this to work
https://helpx.adobe.com/contact/support.html for chat
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2020 0