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Adobe Rubbish support/continuing issue generally with CC Mac Pro 7,1

Explorer ,
Jul 27, 2020

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I've posted on a couple of forums over the last few months. Since purchaseing my Mac Pro 7,1.

 

After the sytem has been asleep, i spontanioulsy have system crashes. Usally follwing launching an Adobe CC app. This momrning it was Premiere. It froze, forced the system to totally crash. And the panic report was laced with revererences to premiere causing the crash. I'll post it after this post. I've spoken to Apple, and Adobe and i'm getting nowhere. Wonder if anyone has this. has seen it. 

Cheers

D

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Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Adobe Rubbish support/continuing issue generally with CC Mac Pro 7,1

Explorer ,
Jul 27, 2020

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I've posted on a couple of forums over the last few months. Since purchaseing my Mac Pro 7,1.

 

After the sytem has been asleep, i spontanioulsy have system crashes. Usally follwing launching an Adobe CC app. This momrning it was Premiere. It froze, forced the system to totally crash. And the panic report was laced with revererences to premiere causing the crash. I'll post it after this post. I've spoken to Apple, and Adobe and i'm getting nowhere. Wonder if anyone has this. has seen it. 

Cheers

D

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance

Views

109

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Jul 27, 2020 0
Explorer ,
Jul 27, 2020

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Panic(CPU 16, time 33410225492447): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff81694dc520, spinlock_owner_cpu: 0x10
RAX: 0x00000000000001cc, RBX: 0x0000000000000077, RCX: 0x0000000000000072, RDX: 0x000002d200000000
RSP: 0xffffff92e7c80de0, RBP: 0xffffff92e7c80e20, RSI: 0x0000000000000077, RDI: 0xffffff8003aa1780
R8:  0x0000000000000001, R9:  0x00000150c5001800, R10: 0x00001e62ec872dc7, R11: 0xffffff8003a5cdc0
R12: 0x000002d2270bc1a4, R13: 0xffffff81694dc520, R14: 0xffffff8003aa1780, R15: 0xffffff8003aa1780
RFL: 0x0000000000000093, RIP: 0xffffff800312eb36, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 16), Frame : Return Address
0xffffff92e7c80c90 : 0xffffff8003245dfb 
0xffffff92e7c80ce0 : 0xffffff80030c0d47 
0xffffff92e7c80e20 : 0xffffff800313f2eb 
0xffffff92e7c80e50 : 0xffffff80031340be 
0xffffff92e7c80e90 : 0xffffff8003164ffe 
0xffffff92e7c80f20 : 0xffffff80032338e3 
0xffffff92e7c80f60 : 0xffffff800324e663 
0xffffff92e7c80f80 : 0xffffff8003245dfb 
0xffffff92e7c80fd0 : 0xffffff80030c0bed 
0xffffffd301f23e00 : 0xffffff8003620c79 
0xffffffd301f23e40 : 0xffffff7f8593e725 
0xffffffd301f23e70 : 0xffffff7f8593e615 
0xffffffd301f23eb0 : 0xffffff7f8593e322 
0xffffffd301f23f20 : 0xffffff8003621162 
0xffffffd301f23f40 : 0xffffff8003784c37 
0xffffffd301f23fa0 : 0xffffff80030c1206 
      Kernel Extensions in backtrace:
         com.apple.kec.pthread(1.0)[C9486906-995B-3F43-A336-95AAF9FA5BA1]@0xffffff7f8593b000->0xffffff7f85944fff
 
BSD process name corresponding to current thread: Adobe Premiere P
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev
 
Mac OS version:
19G73
 
Kernel version:
Darwin Kernel Version 19.6.0: Sun Jul  5 00:43:10 PDT 2020; root:xnu-6153.141.1~9/RELEASE_X86_64
Kernel UUID: 783946EA-6F11-3647-BF90-787AEA14B954
Kernel slide:     0x0000000002e00000
Kernel text base: 0xffffff8003000000
__HIB  text base: 0xffffff8002f00000
System model name: MacPro7,1 (Mac-27AD2F918AE68F61)
System shutdown begun: NO
 
System uptime in nanoseconds: 33410225528949
last loaded kext at 28634028265013: >!UAudio    323.4 (addr 0xffffff7f8a178000, size 434176)
last unloaded kext at 27515425823257: |IOSCSIParallel!F    3.0.0 (addr 0xffffff7f8711a000, size 65536)
loaded kexts:
 

[removed list of drivers]

 

mp_kdp_enter() timed-out on cpu 23, NMI-ing
Panic(CPU 0, time 33410725588060): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff815ea85000, spinlock_owner_cpu: 0x10
RAX: 0x0000000000000017, RBX: 0x0000000000000003, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff92c72b29d0, RBP: 0xffffff92c72b2a10, RSI: 0x0000000000000003, RDI: 0x0000000000000006
R8:  0xffffff815ea85000, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000003, R13: 0x0000000000000006, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800311a20d, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff92c72b2880 : 0xffffff8003245dfb 
0xffffff92c72b28d0 : 0xffffff80030c0d47 
0xffffff92c72b2a10 : 0xffffff8003254a75 
0xffffff92c72b2a50 : 0xffffff80032465fe 
0xffffff92c72b2aa0 : 0xffffff80030c0a40 
0xffffff92c72b2ac0 : 0xffffff8003119d27 
0xffffff92c72b2bc0 : 0xffffff800311a117 
0xffffff92c72b2c10 : 0xffffff80038c1abc 
0xffffff92c72b2c80 : 0xffffff800312ebd8 
0xffffff92c72b2cf0 : 0xffffff8003139fb7 
0xffffff92c72b2d30 : 0xffffff800316ba27 
0xffffff92c72b2d70 : 0xffffff800316e538 
0xffffff92c72b2db0 : 0xffffff800315cdb4 
0xffffff92c72b2dd0 : 0xffffff800315ccf4 
0xffffff92c72b2df0 : 0xffffff800315b827 
0xffffff92c72b2e60 : 0xffffff800316545c 
0xffffff92c72b2f20 : 0xffffff8003233807 
0xffffff92c72b2f60 : 0xffffff800324e663 
0xffffff92c72b2f80 : 0xffffff8003245dfb 
0xffffff92c72b2fd0 : 0xffffff80030c0bed 
0xffffff92e7e53f40 : 0xffffff800313f7a7 
0xffffff92e7e53f80 : 0xffffff800313f968 
0xffffff92e7e53fa0 : 0xffffff80030c013e 
 
BSD process name corresponding to current thread: kernel_task
Panic(CPU 1, time 33410725588232): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff816306c520, spinlock_owner_cpu: 0x10
RAX: 0x0000000000000017, RBX: 0x0000000000000003, RCX: 0x0000000000000001, RDX: 0x0000000000000000
RSP: 0xffffff92feea3ad0, RBP: 0xffffff92feea3b10, RSI: 0x0000000000000003, RDI: 0x0000000000000006
R8:  0xffffff816306c520, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000003, R13: 0x0000000000000006, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800311a20d, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 1), Frame : Return Address
0xffffff92e7ca0f80 : 0xffffff8003245dfb 
0xffffff92e7ca0fd0 : 0xffffff80030c0bed 
0xffffff92feea3b10 : 0xffffff8003254a75 
0xffffff92feea3b50 : 0xffffff80032465fe 
0xffffff92feea3ba0 : 0xffffff80030c0a40 
0xffffff92feea3bc0 : 0xffffff8003119d27 
0xffffff92feea3cc0 : 0xffffff800311a117 
0xffffff92feea3d10 : 0xffffff80038c1abc 
0xffffff92feea3d80 : 0xffffff800312ebd8 
0xffffff92feea3df0 : 0xffffff800313b668 
0xffffff92feea3e60 : 0xffffff800313acf6 
0xffffff92feea3eb0 : 0xffffff80030c0d04 
0xffffff92feea3fa0 : 0xffffff80030c0133 
 
BSD process name corresponding to current thread: kernel_task
Panic(CPU 24, time 33410725589006): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff8167da4a40, spinlock_owner_cpu: 0x10
RAX: 0x0000000000000017, RBX: 0x0000000000000003, RCX: 0x0000000000000018, RDX: 0x0000000000000000
RSP: 0xffffff92e7533a50, RBP: 0xffffff92e7533a90, RSI: 0x0000000000000003, RDI: 0x0000000000000006
R8:  0xffffff8167da4a40, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000003, R13: 0x0000000000000006, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800311a20d, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 24), Frame : Return Address
0xffffff92e7c90f80 : 0xffffff8003245dfb 
0xffffff92e7c90fd0 : 0xffffff80030c0bed 
0xffffff92e7533a90 : 0xffffff8003254a75 
0xffffff92e7533ad0 : 0xffffff80032465fe 
0xffffff92e7533b20 : 0xffffff80030c0a40 
0xffffff92e7533b40 : 0xffffff8003119d27 
0xffffff92e7533c40 : 0xffffff800311a117 
0xffffff92e7533c90 : 0xffffff80038c1abc 
0xffffff92e7533d00 : 0xffffff800312ebd8 
0xffffff92e7533d70 : 0xffffff800313b668 
0xffffff92e7533de0 : 0xffffff800313acf6 
0xffffff92e7533e30 : 0xffffff80030fc1e6 
0xffffff92e7533e70 : 0xffffff800310dc7e 
0xffffff92e7533f00 : 0xffffff800322c065 
0xffffff92e7533fa0 : 0xffffff80030c1226 
 
BSD process name corresponding to current thread: coreaudiod
Panic(CPU 12, time 33410725588176): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff8167da4000, spinlock_owner_cpu: 0x10
RAX: 0xffffff8167da4a40, RBX: 0xffffff8167da4a90, RCX: 0x000000000000020c, RDX: 0x000002d200000000
RSP: 0xffffffd313a4bba0, RBP: 0xffffffd313a4bbe0, RSI: 0xffffff8167da4000, RDI: 0xffffff8167da4a90
R8:  0xffffffd313a4bd84, R9:  0x0000000000000000, R10: 0xffffffd313a4bdc0, R11: 0xffffffd313a4bdc0
R12: 0xffffff8167da4000, R13: 0x0000000000000000, R14: 0x000002d2e54f421e, R15: 0xffffff8167da4a40
RFL: 0x0000000000000087, RIP: 0xffffff800312afad, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 12), Frame : Return Address
0xffffff92e7c78f80 : 0xffffff8003245dfb 
0xffffff92e7c78fd0 : 0xffffff80030c0bed 
0xffffffd313a4bbe0 : 0xffffff800312b154 
0xffffffd313a4bc10 : 0xffffff800323b9dd 
0xffffffd313a4bc50 : 0xffffff800316ad30 
0xffffffd313a4bcd0 : 0xffffff800316bb38 
0xffffffd313a4bd60 : 0xffffff80030fbb1e 
0xffffffd313a4bdb0 : 0xffffff80030fb881 
0xffffffd313a4be10 : 0xffffff80030f6e60 
0xffffffd313a4be70 : 0xffffff800310db22 
0xffffffd313a4bf00 : 0xffffff800322c065 
0xffffffd313a4bfa0 : 0xffffff80030c1226 
 
BSD process name corresponding to current thread: Adobe Premiere P
Panic(CPU 20, time 33410725588988): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff816d224a40, spinlock_owner_cpu: 0x10
RAX: 0x0000000000000017, RBX: 0x0000000000000003, RCX: 0x0000000000000014, RDX: 0x0000000000000000
RSP: 0xffffff92fcd73a60, RBP: 0xffffff92fcd73aa0, RSI: 0x0000000000000003, RDI: 0x0000000000000006
R8:  0xffffff816d224a40, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000003, R13: 0x0000000000000006, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800311a20d, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 20), Frame : Return Address
0xffffff92e7c88f80 : 0xffffff8003245dfb 
0xffffff92e7c88fd0 : 0xffffff80030c0bed 
0xffffff92fcd73aa0 : 0xffffff8003254a75 
0xffffff92fcd73ae0 : 0xffffff80032465fe 
0xffffff92fcd73b30 : 0xffffff80030c0a40 
0xffffff92fcd73b50 : 0xffffff8003119d27 
0xffffff92fcd73c50 : 0xffffff800311a117 
0xffffff92fcd73ca0 : 0xffffff80038c1abc 
0xffffff92fcd73d10 : 0xffffff800312ebd8 
0xffffff92fcd73d80 : 0xffffff800313b668 
0xffffff92fcd73df0 : 0xffffff800313acf6 
0xffffff92fcd73e40 : 0xffffff7f8593d7cd 
0xffffff92fcd73e90 : 0xffffff7f8593f7fb 
0xffffff92fcd73f00 : 0xffffff800362122c 
0xffffff92fcd73f40 : 0xffffff8003784c37 
0xffffff92fcd73fa0 : 0xffffff80030c1206 
      Kernel Extensions in backtrace:
         com.apple.kec.pthread(1.0)[C9486906-995B-3F43-A336-95AAF9FA5BA1]@0xffffff7f8593b000->0xffffff7f85944fff
 
BSD process name corresponding to current thread: Adobe Premiere P
Panic(CPU 7, time 33410725588372): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff8160cb1520, spinlock_owner_cpu: 0x10
RAX: 0x0000000000000017, RBX: 0x0000000000000003, RCX: 0x0000000000000007, RDX: 0x0000000000000000
RSP: 0xffffffd313c9bad0, RBP: 0xffffffd313c9bb10, RSI: 0x0000000000000003, RDI: 0x0000000000000006
R8:  0xffffff8160cb1520, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000003, R13: 0x0000000000000006, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800311a20d, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 7), Frame : Return Address
0xffffff92e7cacf80 : 0xffffff8003245dfb 
0xffffff92e7cacfd0 : 0xffffff80030c0bed 
0xffffffd313c9bb10 : 0xffffff8003254a75 
0xffffffd313c9bb50 : 0xffffff80032465fe 
0xffffffd313c9bba0 : 0xffffff80030c0a40 
0xffffffd313c9bbc0 : 0xffffff8003119d27 
0xffffffd313c9bcc0 : 0xffffff800311a117 
0xffffffd313c9bd10 : 0xffffff80038c1abc 
0xffffffd313c9bd80 : 0xffffff800312ebd8 
0xffffffd313c9bdf0 : 0xffffff800313b668 
0xffffffd313c9be60 : 0xffffff800313acf6 
0xffffffd313c9beb0 : 0xffffff80030c0d04 
0xffffffd313c9bfa0 : 0xffffff80030c0133 
 
BSD process name corresponding to current thread: Adobe Premiere P
Panic(CPU 29, time 33410725588879): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff815fbcaa40, spinlock_owner_cpu: 0x10
RAX: 0x0000000000000017, RBX: 0x0000000000000003, RCX: 0x000000000000001d, RDX: 0x0000000000000000
RSP: 0xffffffd3139e3aa0, RBP: 0xffffffd3139e3ae0, RSI: 0x0000000000000003, RDI: 0x0000000000000006
R8:  0xffffff815fbcaa40, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000003, R13: 0x0000000000000006, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800311a20d, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 29), Frame : Return Address
0xffffff92e7cd8f80 : 0xffffff8003245dfb 
0xffffff92e7cd8fd0 : 0xffffff80030c0bed 
0xffffffd3139e3ae0 : 0xffffff8003254a75 
0xffffffd3139e3b20 : 0xffffff80032465fe 
0xffffffd3139e3b70 : 0xffffff80030c0a40 
0xffffffd3139e3b90 : 0xffffff8003119d27 
0xffffffd3139e3c90 : 0xffffff800311a117 
0xffffffd3139e3ce0 : 0xffffff80038c1abc 
0xffffffd3139e3d50 : 0xffffff800312ebd8 
0xffffffd3139e3dc0 : 0xffffff800313b668 
0xffffffd3139e3e30 : 0xffffff800313acf6 
0xffffffd3139e3e80 : 0xffffff800323e969 
0xffffffd3139e3ec0 : 0xffffff800323e1cb 
0xffffffd3139e3ef0 : 0xffffff7f83bd850c 
0xffffffd3139e3f30 : 0xffffff800382be1e 
0xffffffd3139e3f70 : 0xffffff800382b416 
0xffffffd3139e3fa0 : 0xffffff80030c013e 
      Kernel Extensions in backtrace:
         com.apple.driver.usb.AppleUSBCommon(1.0)[FD7E16C9-CC6D-3595-8E03-291F9DA0397E]@0xffffff7f83bd6000->0xffffff7f83be3fff
 
BSD process name corresponding to current thread: kernel_task
Panic(CPU 31, time 33410725589213): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff819159a4e0, spinlock owner: 0xffffff81694dc520, current_thread: 0xffffff8165809520, spinlock_owner_cpu: 0x10
RAX: 0x0000000000000017, RBX: 0x0000000000000003, RCX: 0x000000000000001f, RDX: 0x0000000000000000
RSP: 0xffffff92fc8e3a50, RBP: 0xffffff92fc8e3a90, RSI: 0x0000000000000003, RDI: 0x0000000000000006
R8:  0xffffff8165809520, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000003, R13: 0x0000000000000006, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800311a20d, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 31), Frame : Return Address
0xffffff92e7cdcf80 : 0xffffff8003245dfb 
0xffffff92e7cdcfd0 : 0xffffff80030c0bed 
0xffffff92fc8e3a90 : 0xffffff8003254a75 
0xffffff92fc8e3ad0 : 0xffffff80032465fe 
0xffffff92fc8e3b20 : 0xffffff80030c0a40 
0xffffff92fc8e3b40 : 0xffffff8003119d27 
0xffffff92fc8e3c40 : 0xffffff800311a117 
0xffffff92fc8e3c90 : 0xffffff80038c1abc 
0xffffff92fc8e3d00 : 0xffffff800312ebd8 
0xffffff92fc8e3d70 : 0xffffff800313b668 
0xffffff92fc8e3de0 : 0xffffff800313acf6 
0xffffff92fc8e3e30 : 0xffffff80030fc1e6 
0xffffff92fc8e3e70 : 0xffffff800310dc7e 
0xffffff92fc8e3f00 : 0xffffff800322c065 
0xffffff92fc8e3fa0 : 0xffffff80030c1226 
 
BSD process name corresponding to current thread: WindowServer
mp_kdp_enter() NMI pending on cpus: 4 5 6 8 9 10 11 13 14 16 17 18 19 21 22 27 28 30
mp_kdp_enter() timed-out during locked wait after NMI;expected 32 acks but received 15 after 23940704 loops in 1596000000 ticks
panic(cpu 23 caller 0xffffff800323baa0): "Spinlock acquisition timed out: lock=0xffffff819159a4e0, lock owner thread=0xffffff81694dc520, current_thread: 0xffffff81680d0a40, lock owner active on CPU 0x10, current owner: 0xffffff81694dc520, time: 33410225556053"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.1/osfmk/i386/locks_i386.c:501
Backtrace (CPU 23), Frame : Return Address
0xffffff92fd823bc0 : 0xffffff800311a65d 
0xffffff92fd823c10 : 0xffffff8003254a75 
0xffffff92fd823c50 : 0xffffff80032465fe 
0xffffff92fd823ca0 : 0xffffff80030c0a40 
0xffffff92fd823cc0 : 0xffffff8003119d27 
0xffffff92fd823dc0 : 0xffffff800311a117 
0xffffff92fd823e10 : 0xffffff80038c1abc 
0xffffff92fd823e80 : 0xffffff800323baa0 
0xffffff92fd823ec0 : 0xffffff7f8593cd21 
0xffffff92fd823f20 : 0xffffff8003621122 
0xffffff92fd823f40 : 0xffffff8003784c37 
0xffffff92fd823fa0 : 0xffffff80030c1206 
      Kernel Extensions in backtrace:
         com.apple.kec.pthread(1.0)[C9486906-995B-3F43-A336-95AAF9FA5BA1]@0xffffff7f8593b000->0xffffff7f85944fff
 
BSD process name corresponding to current thread: Adobe Premiere P

 

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Jul 27, 2020 0