Adobe Stock- greyed out

New Here ,
Jul 21, 2020 Jul 21, 2020

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I updated to 14.3.1 today. I read that there were issues with being able to access adobe stock media in 14.3. Has anyone heard of any fix for this? Everything under the "Browse > Adobe Stock" tab is greyed out. I'm trying to add background music to my video. I'm unsure if I should install older versions to make this work or if it won't make a difference. 
Please advise! 

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Audio, Error or problem

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New Here ,
Jul 31, 2020 Jul 31, 2020

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Hey, Open your browser and go to https://account.adobe.com/profile. Over here, try clearing your active sessions under the profiles tab, that might fix it.

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Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

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If you're talking about adding Adobe stock audio in the Audio workspace, browsing to Adobe Stock isn't available in earlier versions.

 

And it's working fine on my Win10 here.

 

Neil

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Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

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New Here ,
Nov 15, 2020 Nov 15, 2020

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check whether you are logged in your default browser, i too had faced this problem, my default browser was set to microsoft edge then i changed it to chrome and logged in the adobe account

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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This worked out for me. Go to premiere pro/help/manage my account OR sign in (Sorry i forgot what exactly was there). The problem is that you are not logged in so PP doesnt know that you are ok to use the Adobe stock. After pressing it it will restart PP and ask you to log in again. After that you will have access to adobe stock again.

 

 

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New Here ,
Jun 05, 2021 Jun 05, 2021

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thanks a ton!!!!!!

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