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Adobe Stock- greyed out

New Here ,
Jul 21, 2020

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I updated to 14.3.1 today. I read that there were issues with being able to access adobe stock media in 14.3. Has anyone heard of any fix for this? Everything under the "Browse > Adobe Stock" tab is greyed out. I'm trying to add background music to my video. I'm unsure if I should install older versions to make this work or if it won't make a difference. 
Please advise! 

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Audio, Error or problem

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Adobe Stock- greyed out

New Here ,
Jul 21, 2020

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I updated to 14.3.1 today. I read that there were issues with being able to access adobe stock media in 14.3. Has anyone heard of any fix for this? Everything under the "Browse > Adobe Stock" tab is greyed out. I'm trying to add background music to my video. I'm unsure if I should install older versions to make this work or if it won't make a difference. 
Please advise! 

TOPICS
Audio, Error or problem

Views

408

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 21, 2020 0
New Here ,
Jul 31, 2020

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Hey, Open your browser and go to https://account.adobe.com/profile. Over here, try clearing your active sessions under the profiles tab, that might fix it.

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Jul 31, 2020 0
Adobe Community Professional ,
Jul 31, 2020

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If you're talking about adding Adobe stock audio in the Audio workspace, browsing to Adobe Stock isn't available in earlier versions.

 

And it's working fine on my Win10 here.

 

Neil

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Jul 31, 2020 0
Ann Bens LATEST
Adobe Community Professional ,
Jul 31, 2020

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Jul 31, 2020 0