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Adobe Stock Template Not In Essential Graphics

New Here ,
Sep 07, 2020

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Hey there community.  I downloaded (and paid!) for a motion graphics template that won't show up in essential graphics.  Every time I try to import it, it says "file already exists; overwrite?" but it's not in there, anywhere.  Old templates I have used are there, but this newest one will not show up anywhere despite the progam saying it's there.  Need help!  Or at least my money back!  This is very frustrating.  

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Effects and Titles, Error or problem, Import

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Adobe Stock Template Not In Essential Graphics

New Here ,
Sep 07, 2020

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Hey there community.  I downloaded (and paid!) for a motion graphics template that won't show up in essential graphics.  Every time I try to import it, it says "file already exists; overwrite?" but it's not in there, anywhere.  Old templates I have used are there, but this newest one will not show up anywhere despite the progam saying it's there.  Need help!  Or at least my money back!  This is very frustrating.  

Topics

Effects and Titles, Error or problem, Import

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 07, 2020

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Post link to template.

Is template compatible with your version of Pr (which is- dont mention latest but look up the build).

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Adobe Community Professional ,
Sep 07, 2020

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Is it in your library panel?

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