Adobe Support Chat really helped me yesterday and I wanted to download the conversation.

[42northm77774578]

One of the reps really helped me get our system back up and running and we went through a number of steps: deleting Preferences in library, etc.

Unfortunately, I accidentally closed the chat window before I could write down all the steps.

Is there a way to access that record?

[Peru Bob]

Go back to chat and ask them.