I've been using Encore regularly along with all my updated CC applications, but today it suddenly asked for a Premiere Pro serial number.
I tried my new and old serials but it won't accept them.
I signed out of CC and signed into Premiere again, but Encore still asks for a serial.
The only thing I did different in the latest Premiere update, a few days ago, is that I left v 14.9 installed when I updated to v 15.1, so I have both. Could this be the problem?
Has Adobe disabled Encore?
Please help if you have a solution.
New and old serial? CC does not use serial numbers.
If you bought Premiere CS6 or Production Premium CS6 or Master Collection CS6 some years ago that is the serial number you need.
Encore can still be activated once the serial number has been entered.
But has been discontinued in the CC subscription.
If you do not have a serial number this is a good alternative.
You don't say: were you using Encore CS6? Or an earlier version?
If CS6, try opening PR CS6 and entering the serial. Is that what you did? Then open Encore.
I use Encore CS6 on Windows 10.
Premiere CS6 was uninstalled long ago, I just have now 2020 and 2021. When Encore was discontinued I had to re-install it, along with Premiere CS6, then I could do away with the old Premiere app and keep Encore working.
The confusing part is why this happens now, I have been going through Premiere updates without a problem. That's why I asked if leaving version 2020 while installing 2021 could be the cause, because it's the only thing I did different in the last CC update.
Pr/En CS6 is no longer related to the CC subscription.
You need to install Premiere CS6 from disk.
It is confusing. I suggested PR CS6 because in the past it was sometimes required to activate PR CS6 to get Encore to work.
My Encore CS6 is still working even though I have several versions of PR CC installed.
I was hoping to avoid reinstalling Premiere and Encore CS6, but I guess I'll just have to.
By the way, same thing is happening with Cinema 4D Lite, asking for a license after all these years. Something in the last CC updates messed with my system.
Thanks Ann and Stan.