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After update to Premiere 2020 - software won't open and crash

Community Beginner ,
Nov 05, 2019

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After update to Premiere 2020 - software won't open and crash

 

Same happens with After Effects - crashes after updating today.

 

Please help:

 

Process: Adobe Premiere Pro 2020 [853]
Path: /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/MacOS/Adobe Premiere Pro 2020
Identifier: com.adobe.PremierePro.14
Version: 14.0 (14.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro 2020 [853]
User ID: 501

Date/Time: 2019-11-05 15:55:29.563 +0200
OS Version: Mac OS X 10.14.6 (18G87)
Report Version: 12
Anonymous UUID: 18133263-D2D0-A303-ECF1-2E7FB1A7AAC7


Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000014de43000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x2

 

Community Beginner
Correct answer by f_yoel | Community Beginner

Issue resolved 

 

I got assistance from the Adobe online support team. The problem was a plugin that was causing the crash.

So I removed it and now its all good.   

 

Try to get online assistance from the Adobe team: https://helpx.adobe.com/support/premiere-pro.html?guid=6d38fd90-7ff9-4829-9111-154e4cb5df19&location=PDP&product=Creative%20Cloud%20Desktop&product-version=5.0.0.354&mv=product&mv2=accc#    

 

click on the "contact us" for online chat with help desk

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After update to Premiere 2020 - software won't open and crash

Community Beginner ,
Nov 05, 2019

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After update to Premiere 2020 - software won't open and crash

 

Same happens with After Effects - crashes after updating today.

 

Please help:

 

Process: Adobe Premiere Pro 2020 [853]
Path: /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/MacOS/Adobe Premiere Pro 2020
Identifier: com.adobe.PremierePro.14
Version: 14.0 (14.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro 2020 [853]
User ID: 501

Date/Time: 2019-11-05 15:55:29.563 +0200
OS Version: Mac OS X 10.14.6 (18G87)
Report Version: 12
Anonymous UUID: 18133263-D2D0-A303-ECF1-2E7FB1A7AAC7


Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000014de43000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x2

 

Community Beginner
Correct answer by f_yoel | Community Beginner

Issue resolved 

 

I got assistance from the Adobe online support team. The problem was a plugin that was causing the crash.

So I removed it and now its all good.   

 

Try to get online assistance from the Adobe team: https://helpx.adobe.com/support/premiere-pro.html?guid=6d38fd90-7ff9-4829-9111-154e4cb5df19&location=PDP&product=Creative%20Cloud%20Desktop&product-version=5.0.0.354&mv=product&mv2=accc#    

 

click on the "contact us" for online chat with help desk

TOPICS
Crash

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18.8K

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Nov 05, 2019 3
Adobe Community Professional ,
Nov 05, 2019

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Nov 05, 2019 0
Community Beginner ,
Nov 05, 2019

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Hi

 

Thanks for the advise. Tried that but unfortunatly still crashes.

 

By the way - I still have the previous Premiere version installed (13.1.5)

 

Please advice that to do

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Nov 05, 2019 0
Adobe Community Professional ,
Nov 05, 2019

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Uninstall

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems 

Reinstall.

See how that goes. btw does your machine meet min system requirements?

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Nov 05, 2019 0
Community Beginner ,
Nov 05, 2019

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Did your advice but again - crashes...

 

I am using a 2019 new iMac

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Nov 05, 2019 0
New Here ,
Jun 06, 2020

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Mine is doinf the same thing. Nothing they tell me to do works

 

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Jun 06, 2020 0
Adobe Community Professional ,
Nov 05, 2019

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Nov 05, 2019 0
Community Beginner ,
Nov 05, 2019

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ok thanks. Will try to get another help.

 

All the best.

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Nov 05, 2019 0
Explorer ,
Nov 05, 2019

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The same problem here, just updated it and now Premiere and Media Encoder 2020 won't pass the Splash Screen.

 

I'm on a 2013 6 core MacPro running Mojave 10.14.6

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Nov 05, 2019 0
Community Beginner ,
Nov 05, 2019

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Issue resolved 

 

I got assistance from the Adobe online support team. The problem was a plugin that was causing the crash.

So I removed it and now its all good.   

 

Try to get online assistance from the Adobe team: https://helpx.adobe.com/support/premiere-pro.html?guid=6d38fd90-7ff9-4829-9111-154e4cb5df19&location...  

 

click on the "contact us" for online chat with help desk

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Nov 05, 2019 1
Community Beginner ,
Nov 05, 2019

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What plugin was the problem?

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Nov 05, 2019 1
New Here ,
Nov 20, 2019

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I am having the same issue. What is the plugin you had to uninstall?

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Nov 20, 2019 0
Community Beginner ,
Nov 23, 2019

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What plugin was causing the problem?

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Nov 23, 2019 0
New Here ,
Jan 22, 2020

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Did you solved the problem? 

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Jan 22, 2020 0
Community Beginner ,
Nov 05, 2019

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I have same problem with Mac Pro + Catalina. It won't open and it will crash after the startup screen. Using Mac Pro 2013 10-core.

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Nov 05, 2019 0
Explorer ,
Nov 06, 2019

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Check your mediacore folder and remove old plugins, probably it's one of them causing trouble!

 

Hope it helps(that's how i solved it)

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Nov 06, 2019 5
Community Beginner ,
Jan 14, 2020

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Thanks, the mediacore really was the reason, no it works ok, thanks again.!

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Jan 14, 2020 2
New Here ,
Feb 27, 2020

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Thanks man you just save me 

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Feb 27, 2020 0
New Here ,
Sep 07, 2020

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Where is the Mediacore file located?

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Sep 07, 2020 0
New Here ,
Sep 10, 2020

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Thank you so much. that mediacore makes me crazy

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Sep 10, 2020 0
New Here ,
Oct 02, 2020

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OMG thanks u so much, that keyword "mediacore folder" really help, thks

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Oct 02, 2020 0
New Here ,
Oct 02, 2020

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Really? Honestly? You're not being sarcastic? Because I STILL CAN NOT open
any Creative Cloud Apps on my desktop Mac.

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Oct 02, 2020 0
Explorer ,
Oct 15, 2020

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Good tip, because I found this folder 3 times

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Oct 15, 2020 0
New Here ,
Dec 25, 2019

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I was able to solve this by opening up the Plugin Loading.log file and open it up to see what plugins are causing the crashing then nuke them.

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Dec 25, 2019 1
New Here ,
Feb 20, 2020

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Thank you so much. This finally helped and worked.

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Feb 20, 2020 0