After update to Premiere 2020 - software won't open and crash

[f_yoel]

After update to Premiere 2020 - software won't open and crash

Same happens with After Effects - crashes after updating today.

Please help:

Process: Adobe Premiere Pro 2020 [853]
Path: /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/MacOS/Adobe Premiere Pro 2020
Identifier: com.adobe.PremierePro.14
Version: 14.0 (14.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro 2020 [853]
User ID: 501

Date/Time: 2019-11-05 15:55:29.563 +0200
OS Version: Mac OS X 10.14.6 (18G87)
Report Version: 12
Anonymous UUID: 18133263-D2D0-A303-ECF1-2E7FB1A7AAC7

Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000014de43000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x2

[Ann Bens]

Start with:

FAQ: How to reset (trash) preferences.

FAQ: How to clean media cache files

[f_yoel]

Hi

Thanks for the advise. Tried that but unfortunatly still crashes.

By the way - I still have the previous Premiere version installed (13.1.5)

Please advice that to do

[Ann Bens]

Uninstall

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems 

Reinstall.

See how that goes. btw does your machine meet min system requirements?

[f_yoel]

Did your advice but again - crashes...

I am using a 2019 new iMac

[BudCaudle]

Mine is doinf the same thing. Nothing they tell me to do works

[Ann Bens]

Not really a mac person: last idea.

Troubleshoot system errors, freezes | Windows | Adobe software

[f_yoel]

ok thanks. Will try to get another help.

All the best.

[RonniePedra]

The same problem here, just updated it and now Premiere and Media Encoder 2020 won't pass the Splash Screen.

I'm on a 2013 6 core MacPro running Mojave 10.14.6

[f_yoel · Accepted solution]

Issue resolved 

I got assistance from the Adobe online support team. The problem was a plugin that was causing the crash.

So I removed it and now its all good.   

Try to get online assistance from the Adobe team: https://helpx.adobe.com/support/premiere-pro.html?guid=6d38fd90-7ff9-4829-9111-154e4cb5df19&location...  

click on the "contact us" for online chat with help desk

[Ville Honkonen]

What plugin was the problem?

[hope.cruz@adurolife.com]

I am having the same issue. What is the plugin you had to uninstall?

[solén27427780]

Did you solved the problem? 

[byjono.co]

What plugin was causing the problem?

[Ville Honkonen]

I have same problem with Mac Pro + Catalina. It won't open and it will crash after the startup screen. Using Mac Pro 2013 10-core.

[RonniePedra]

Check your mediacore folder and remove old plugins, probably it's one of them causing trouble!

Hope it helps(that's how i solved it)

[sameh mostafa]

Thanks, the mediacore really was the reason, no it works ok, thanks again.!

[dead steok]

Thanks man you just save me 

[Masa5F9E]

Where is the Mediacore file located?

[defaultbw11qgtqtdou]

Thank you so much. that mediacore makes me crazy

[Hưng5CAD]

OMG thanks u so much, that keyword "mediacore folder" really help, thks

[BudCaudle]

Really? Honestly? You're not being sarcastic? Because I STILL CAN NOT open
any Creative Cloud Apps on my desktop Mac.

[Design-Kink]

Good tip, because I found this folder 3 times

[justanotheradobeuser1]

I was able to solve this by opening up the Plugin Loading.log file and open it up to see what plugins are causing the crashing then nuke them.

[Bhavik1]

Thank you so much. This finally helped and worked.