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ALL keyboard shortcuts have disappeared

New Here ,
May 18, 2019

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I know this sounds really weird but my keyboard shortcuts, ALL of them, have disappeared:

EmptyShortcuts.jpg

I have tried resetting my personal settings. I have tried uninstalling (and selecting "yes, remove app preferences") and reinstalling. Nothing seems to have worked. My keyboard shortcuts for all my other Adobe apps don't seem to have been affected.

Needless to say, it's effectively impossible to use Premiere without shortcuts. How do I get them back?

HELP!

Hello

I think I solved the problem in a weird way. I've opened the shortcut preferences and got the notice about the shortcut missing. I'd hit okay and noticed that in the drop down menu was an option for the CS6 version of the shortcuts. I've loaded it and saved as Affonso shortcuts and had hit okay. The shortcuts are working just fine and the warning has gone. But I think it was not necessary to rename it.premiere problema atalhos-1.JPGpremiere problema atalhos-2.JPG

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ALL keyboard shortcuts have disappeared

New Here ,
May 18, 2019

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I know this sounds really weird but my keyboard shortcuts, ALL of them, have disappeared:

EmptyShortcuts.jpg

I have tried resetting my personal settings. I have tried uninstalling (and selecting "yes, remove app preferences") and reinstalling. Nothing seems to have worked. My keyboard shortcuts for all my other Adobe apps don't seem to have been affected.

Needless to say, it's effectively impossible to use Premiere without shortcuts. How do I get them back?

HELP!

Hello

I think I solved the problem in a weird way. I've opened the shortcut preferences and got the notice about the shortcut missing. I'd hit okay and noticed that in the drop down menu was an option for the CS6 version of the shortcuts. I've loaded it and saved as Affonso shortcuts and had hit okay. The shortcuts are working just fine and the warning has gone. But I think it was not necessary to rename it.premiere problema atalhos-1.JPGpremiere problema atalhos-2.JPG

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May 18, 2019 0
Adobe Community Professional ,
May 18, 2019

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Odd. Do any of the presets show from that dropdown menu? Also, do you have your own custom keyboard presets?

I saw this in another forum. Just out of curiosity, does your Sync Settings in your preferences look like this?

E850401D-7DB7-4D62-A89D-CF064CFA4679.png

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May 18, 2019 0
New Here ,
May 18, 2019

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To answer Brandon:

By dropdown menu, I assume you mean the "Keyboard Layout Preset" dropdown. If yes, then no, there are no keyboard shortcuts for any selection of any of the presets.

Also, I've never sync'd the settings from any other machine. While my sync settings do show Keyboard Shortcuts checked, this has never changed from when I initially installed. BTW, on the Preferences/Sync Settings page, the Last Sync date is "unknown".

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May 18, 2019 0
Adobe Community Professional ,
May 18, 2019

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Not sure if you are on a Mac or a Windows computer but by chance did you rename or delete your Documents folder where Adobe is now saving info such as Keyboard shortcuts? If Premiere Pro doesn't know how to find that data then it would make sense perhaps it's not showing up. I'm on a Mac and mine are saved in ~/Documents/Adobe/Premiere Pro/13.0/

Or maybe it's a permissions error in that folder structure too? Just thought of that.

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May 18, 2019 2
New Here ,
May 18, 2019

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To answer gerikp10383985:

This is on a Mac. Once the problem started, one of the few troubleshooting recommendations I was able to find (on this forum) was to delete the folder ~/Documents/Adobe/Premiere Pro/13.0/Profile-<name>, and then reboot. That didn't work. When I rebooted, it recreated the folder but still no keyboard shortcuts. (Holding down Alt while launching the app didn't do anything either.)

Again, I would have thought that when I uninstalled (choosing to remove user preferences) and then reinstalled, the problem would be fixed. It wasn't.

I suppose I could go in and manually re-enter the 2 or 3 dozen shortcuts I regularly use, but that doesn't sound like a great solution either.

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May 18, 2019 0
Community Beginner ,
Jan 09, 2020

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Thank you so much!! This problem was driving me nuts!! After 15+ years of using Adobe shortcuts I don't hardly know how to work without them, then suddenly they were all GONE, good grief. Tried uninstalling, reinstalling, messing with the system shortcuts and the shortcut preferences and nothing. Removed the "Premiere Pro..." stuff, restarted and zapped the pram on the mac. Worked great. Thank you, thank you, thank you!! ; )

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Jan 09, 2020 0
Adobe Community Professional ,
May 19, 2019

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Curious if you have searched your computer for the file extension ".kys" and see what shows up. That is the dot extension used for the files that hold your keyboard shortcut files.

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May 19, 2019 0
New Here ,
May 19, 2019

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I just did, and the only two I found were Photoshop(/Applications/Adobe Photoshop CC 2019/Locales/en_US/Support Files/Shortcuts/Mac/Default Keyboard Shortcuts.kys) and Illustrator (/Applications/Adobe Illustrator CC 2019/Presets.localized/en_US/Keyboard Shortcuts/Illustrator Defaults.kys). Nothing for Premiere.

It's rather curious, however, that if it's in a file in the application directory then why wouldn't it be installed when I reinstalled the app?

And if it's a file, how do I recreate it or find another copy?

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May 19, 2019 0
Adobe Community Professional ,
May 19, 2019

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This is really strange behavior. I sent you a DM.

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May 19, 2019 0
New Here ,
Jun 03, 2019

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Hello,

I have the same problem. Reinstalling Premiere Pro did not fix this issue. Have you found a workaround?

Regards

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Jun 03, 2019 0
Adobe Community Professional ,
Jun 03, 2019

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I don't know if the OP found a final solution.

What I do know is that I had this exact same problem with Photoshop v19. (I know it's not Premiere but it might mean this could be  systemic with some Adobe installs). Anyway. This is how I got my shortcuts back in Photoshop.

I uninstalled Photoshop. Restarted my computer. Installed Photoshop through the CC App. Restarted my computer. Then when I opened up Photoshop I got a notice about a new shortcut change and now all my shortcuts are back.

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Jun 03, 2019 1
New Here ,
Jun 03, 2019

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Alright, thank you. I'll give it a try, hope it resolves the issue!

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Jun 03, 2019 0
Community Beginner ,
Jun 04, 2019

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I have the exact same problem in both Premiere and Rush, Photoshop shortcuts seem intact. Mac as well. Any solution??

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Jun 04, 2019 0
Community Beginner ,
Jun 04, 2019

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Here is my workaround:

Copy the original file from here:

/Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/Keyboard Shortcuts/en/Adobe Premiere Pro Defaults.kys

and Paste it to your folder:

/Users/username/Documents/Adobe/Premiere Pro/13.0/Profile-username/Mac/Adobe Premiere Pro Defaults copy.kys

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Jun 04, 2019 5
New Here ,
Jun 05, 2019

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Hey,

I'd love to try this. Unfortunately I'm on a Windows PC. Could you maybe provide me with infos on this process for Desktop PCs?

Thanks in advance!

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Jun 05, 2019 0
New Here ,
Jun 12, 2019

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I've tried this:

copy C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Keyboard Shortcuts\en\Adobe Premiere Pro Defaults.kys

to: C:\Users\user_name\Documents\Adobe\Premiere Pro\13.0\Profile-m_omm\Win\Adobe Premiere Pro Defaults.kys

But no go. Shortcuts stay empty....

But... after changing my language settings the shortcut reappear  (English with US keyboard 🙂

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Jun 12, 2019 3
New Here ,
Jun 12, 2019

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Alright great, I'll try doing the same. Thanks for your reply! If not, time to change to Resolve 🙂

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Jun 12, 2019 0
New Here ,
Apr 06, 2020

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THIS! This is the answer. I have no clue why we have to go through this, but this fix worked! Thank you very much!

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Apr 06, 2020 0
Community Beginner ,
May 12, 2020

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thanks mate. this is the second time it happens. i already screened shot your method and put it in my emergency files bc this is the only work for me. you should mention to duplicate that file "premiere pro default.kys" file and use the duplicated file once on premiere. seems to be the only way it works for me. in case anyone has problems, that will deffently solve their problem.

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May 12, 2020 0
New Here ,
Jun 29, 2020

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Worked out perfectly. I assume, that it relies on the keyboard layout of the mac, which you can choose within your system. 

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Jun 29, 2020 0
New Here ,
Aug 06, 2020

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This solved my issue. Thank you.

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Aug 06, 2020 0
bennyr LATEST
New Here ,
Oct 13, 2020

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Just wanted to, say thanks !!!!!! this helped !

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Oct 13, 2020 0
New Here ,
Oct 03, 2019

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This worked for me. Thank you!

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Oct 03, 2019 0