All of a sudden every click gets a 5-8 second spinning beach ball ... but no crash.

New Here ,
May 12, 2021 May 12, 2021

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What do you do when all of a sudden, mid-day, you get a spinning beach ball for 5-8 seconds with every click? No crash, just super slow response. Clicking around in the timeline, clicking around in bins ... etc. I've seen this before and usually a restart of PP or my computer fixes it. Not this time. I've deleted all cache files. PP 14.9.0 (2020), OS Catalina, 2018 MacBook Pro.

 

Any ideas? Should I make a new project and pull everything into it?

Thanks in advance,
Keith

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Freeze or hang, Performance

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi Keith,

 

Sorry for your issue.

Importing the project into a new one could help. You can give it a try. If it doesn't, please share the following details:

  • What are your system specifications (CPU, GPU, RAM)?
  • What are the details of the footage (frame rate, frame size, format/codec)? Which device was used to record the footage?
  • Are you using any third-party plug-in or have you applied any effects to the Timeline?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
May 15, 2021 May 15, 2021

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Thanks for the respoonse, Nishu. Importing into a new project did not help. However the problem eventually went away and Premiere was performing normally. I had tried a bunch of different things, but nothing seemed to be the thing that fixed it. FWIW, I am running Catalina on a 2018 MacBook Pro with a 2.9 GHz 6-Core Intel i9 with 32G RAM and Radeon Pro 560X and Intel UHD Graphics 630. Footage is 1280x720 ProRes Proxy 23.98 in a 1920x1080 sequence, no FX or plug ins on clips in the timeline.

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