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APP crashes while saving

New Here ,
Feb 04, 2020

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Hi, I am facing a problem with Premiere Pro: 

Since my last project, the program crashes when I try to save the project. First, the whole window freezes and says "not responding". If I wait for a few minutes, it sometimes works again but most of the time the whole software crashes. And, in addition, when I click on "export", it also does not start the export window but stays in the workplace.  

Does anyone know this problem? I could not find the specific answer in this community so I hope anyone can help me. 

 

I am using a Dell Precision 5530 with Windows 10 (64 bit) and this hardware:

Intel I9-8950HK w/ 2,9 GHz

32 GB DDR4

NVIDIA Quadro P2000 w/ 4GB

512 GB SSD

 

Thank you very much in advance!

Samuel

Adobe Community Professional
Correct answer by Byron Cortez | Adobe Community Professional

Your system has a little 512 GB SSD, try deleting media cache files from Pr preferences:

Captura de Pantalla 2020-02-04 a la(s) 09.56.44.png

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Crash, Freeze or hang

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APP crashes while saving

New Here ,
Feb 04, 2020

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Hi, I am facing a problem with Premiere Pro: 

Since my last project, the program crashes when I try to save the project. First, the whole window freezes and says "not responding". If I wait for a few minutes, it sometimes works again but most of the time the whole software crashes. And, in addition, when I click on "export", it also does not start the export window but stays in the workplace.  

Does anyone know this problem? I could not find the specific answer in this community so I hope anyone can help me. 

 

I am using a Dell Precision 5530 with Windows 10 (64 bit) and this hardware:

Intel I9-8950HK w/ 2,9 GHz

32 GB DDR4

NVIDIA Quadro P2000 w/ 4GB

512 GB SSD

 

Thank you very much in advance!

Samuel

Adobe Community Professional
Correct answer by Byron Cortez | Adobe Community Professional

Your system has a little 512 GB SSD, try deleting media cache files from Pr preferences:

Captura de Pantalla 2020-02-04 a la(s) 09.56.44.png

TOPICS
Crash, Freeze or hang

Views

55

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Feb 04, 2020 0
Adobe Community Professional ,
Feb 04, 2020

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Your system has a little 512 GB SSD, try deleting media cache files from Pr preferences:

Captura de Pantalla 2020-02-04 a la(s) 09.56.44.png

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Feb 04, 2020 1
Carl5E05 LATEST
New Here ,
Sep 25, 2020

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I'm having the same issue. I tried deleting the Media Cache. It didn't help. But now I have an additional error message: " File Importer detected an inconcistency in the file structure". I don't think that is the issue. Just wanted people to know that your suggestion may create an additional errors.

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Sep 25, 2020 0