Highlighted

audio delay after exported, only video clip, not music

New Here ,
Sep 07, 2020

Copy link to clipboard

Copied

It's the very first time I have this problem. I don't know why but when exported, the video file isn't synchronized anymore with the audio.
There is no problem with the music, only the audio of the clip.

Can anyone help me ??

Thanks 

TOPICS
Audio, Error or problem, Export

Views

63

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

audio delay after exported, only video clip, not music

New Here ,
Sep 07, 2020

Copy link to clipboard

Copied

It's the very first time I have this problem. I don't know why but when exported, the video file isn't synchronized anymore with the audio.
There is no problem with the music, only the audio of the clip.

Can anyone help me ??

Thanks 

TOPICS
Audio, Error or problem, Export

Views

64

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 07, 2020 0
Adobe Community Professional ,
Sep 07, 2020

Copy link to clipboard

Copied

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
Adobe Community Professional ,
Sep 07, 2020

Copy link to clipboard

Copied

Also:

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

If the file is variable frame rate, which although Adobe says it will support, many users are having issues with VFR.

Use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
New Here ,
Sep 08, 2020

Copy link to clipboard

Copied

Hi,

I followed the steps but nothing changes....

I deleted the media cache and Media Cache files...

I resetted the preferences...

I changed the audio input hardware to none...

Here, the screenshot of one of the rushes video files.

😞

Thanks for your help

Benoît

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2020 0
Adobe Community Professional ,
Sep 08, 2020

Copy link to clipboard

Copied

There is no screenshot.

attachment.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2020 0
New Here ,
Sep 10, 2020

Copy link to clipboard

Copied

mediainfo.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 10, 2020 0
Adobe Community Professional ,
Sep 10, 2020

Copy link to clipboard

Copied

Does it happen with both export through Adobe Media Encoder and direct export from Premiere Pro?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 10, 2020 0
New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

Hi,

I think I found the problem but not the solution yet... 

However, it's a good point to find the it ! I hope...

 

I don't know why but the frame rate is modified automatically for every video clip exported : 25p become 30p

I can ensure that the frame rate is 25p in the export pannel (media encoder or directly in Premiere)

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 15, 2020 0