audio is not in sync with video when I import 1920 x 1080 video from my sony camcorder. n

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Apr 08, 2021 Apr 08, 2021

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audio is not in sync with video when I import 1920 x 1080 video from my sony camcorder. It is perfect in sync when I paly the file in Corel VideoStudio 2019 and in VLC. I tried Media Encoder, but the produced .mp4 is also out of sync in Premiere Pro 365. Urgent last day of my trial. If not solved Adobe must refund complete.

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Apr 08, 2021 Apr 08, 2021

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Adobe is not going to refund, you must cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852

or

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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