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Audio out of Sync on Mobile Device

New Here ,
Jul 11, 2020

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Hi. I've uploaded a recent video to youtube and instagram and when I play it on the computer the audio is perfectly in sync but when watching it through mobile devices the audio is out of sync. I've tried multiple phones and have had the same result. Can someone help me with this issue?

 

Thank you.

 

Here is the link to video:

https://www.facebook.com/pmautoworks/videos/973344909764408/

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Audio

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Audio out of Sync on Mobile Device

New Here ,
Jul 11, 2020

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Hi. I've uploaded a recent video to youtube and instagram and when I play it on the computer the audio is perfectly in sync but when watching it through mobile devices the audio is out of sync. I've tried multiple phones and have had the same result. Can someone help me with this issue?

 

Thank you.

 

Here is the link to video:

https://www.facebook.com/pmautoworks/videos/973344909764408/

Topics

Audio

Views

32

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 11, 2020

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tell us your source properties and your sequence settings and your export settings...

I'll take a wild stab at this (cause it seems to be one of those things that can cause a variety of problems) and ask if by any chance your sources are variable frame rate such as smartphone or screen capture files.  Use mediainfo to determine this

https://mediaarea.net/en/MediaInfo/Download

If any of them are vfr, use handbrake to convert to constant frame rate

https://handbrake.fr

and here's a tutorial on how to do it

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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