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Audio playback not working right!

New Here ,
Sep 24, 2020

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When I play a timeline the audio and waveform stop after a few seconds. Video keeps playing. When I pause and continue the audio starts again (for a few seconds). I have the lattest verson of Premiere and I updated my graphics griver and still not playing all the way throught the video. Has anyone found a fix to this? My video footage is 4k 

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Audio playback not working right!

New Here ,
Sep 24, 2020

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When I play a timeline the audio and waveform stop after a few seconds. Video keeps playing. When I pause and continue the audio starts again (for a few seconds). I have the lattest verson of Premiere and I updated my graphics griver and still not playing all the way throught the video. Has anyone found a fix to this? My video footage is 4k 

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Audio

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Sep 24, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi derekb42783927,

 

We're sorry about the poor experience. We would need more info to diagnose the issue properly. Please let us know the version of Premiere Pro, the system specs (OS, CPU, GPU & RAM), and the specifications of the media file you are working with (format/codec, frame rate & frame size). Also, send a screenshot of the Audio Hardware preference window in Premiere Pro. We're here to help, just need more info.

 

Thanks,

Sumeet

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Sep 25, 2020 0
New Here ,
Sep 25, 2020

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Premiere Pro version 14.4.0

OS Windows 10

I have a Asus TUF gaming laptop with a Ryzen 7 4000 series with a Radoeon Graphics 2900 16 gigs 

32 gigs of ram 

I shot the footage at 4k at 24 frames per second on a canon 5D mark 4 frame size is 4096 x 2160  

I have also updated my graphics card driver 

https://www.youtube.com/watch?v=wsnGifkMI3w 

 

2020-09-25.png

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Sep 25, 2020 0