audios/videos are out of sync when I open project done by others

New Here ,
Jul 14, 2021 Jul 14, 2021

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I'm currently in a work process where more than 2 people haver to work on same project file. (not at the same time, we take turns.)

But recently, everytime I open a project that other people worked on another computer

some videos/audio in sequence are out of sync.

It happens only on my computer and if someone else opens that project file it works fine.

(if i re-syncronize videos/audio, it opens un-synced on other's computer.)

 

I've tried

-restarting computer

-reinstall premiere pro

-delete media cache

-reconnect videos/audios

-delete source file/re-download them

but nothing seems to work.

 

is there anything i can do about this error?

TOPICS
Audio, Crash, Error or problem, Performance

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Adobe Employee ,
Jul 16, 2021 Jul 16, 2021

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Hi Ye Eun0D44,

 

We're sorry to hear about this. Please let us know the version of Premiere Pro that you are using. Also, is your team using/updating the same .prproj file (project file) or are you using Team Project?

 

Thanks,

Sumeet

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