Bad audio quality on smartphone after export

[Qenty]

Hi the community, 

I have a problem when I export mi video from premiere pro. When I play my video on a laptop, the song is good, like on Premiere pro.

But, when it's played on my Iphone (or any smartphone), the song is very bad, very bad quality. It's happen the same thing when I post it on Youtube. 

I thought maybe it's because of audio settings, at the exporting time..?

Or, maybe I need to change something on the audio from the video itself ? 

Thank you for your precious help.

Qenty. 

[SAFEHARBOR11]

What export settings were used? If you can simply post a screen shot of Export Settings panel that is often very helpful.

Thanks

Jeff

[SAFEHARBOR11]

And also, if you Import the exported video back into Premiere and play it from the timeline, how is the audio there? We need to determine if the actual exported file is really bad or not

Thanks

Jeff

[Qenty]

Thanks for you answer. Ive just post a screenshot of Export setting (in french). The others settings are:

Format : AAC

Codec Audio : AAC

Sampling rate: 48 000 Hz

Canals: stereo

Quality: superior

Debit : 320 

Precedence.

When i import the video exported into timeline, the sound is good. 

Ive post my video , but the sound is still not good when i whatch it on a smartphone.

Many thanks

Qenty

[alexio247]

Hi Qenty, 

have you solved your issue? I'm having this same problem with my video.

Thanks in advance

[Richard M Knight]

Could be that some of you audio is out of phase, try adding the 'fill left with right ' effect to the faulty clips.

[defaultkjxhbyk3dk7d]

Hello im having the same problem and I tried putting fill left to right on all of my audio and it didn't work it can I have help? thank you!

[Richard M Knight]

Could you post a sample of the faulty file on Dropbox so we can have a look.