Bad audio quality on smartphone after export

New Here ,
Oct 02, 2019 Oct 02, 2019

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Capture d’écran 2019-10-04 à 23.35.23.pngHi the community, 

 

I have a problem when I export mi video from premiere pro. When I play my video on a laptop, the song is good, like on Premiere pro.

But, when it's played on my Iphone (or any smartphone), the song is very bad, very bad quality. It's happen the same thing when I post it on Youtube. 

 

I thought maybe it's because of audio settings, at the exporting time..?

Or, maybe I need to change something on the audio from the video itself ? 

 

Thank you for your precious help.

 

Qenty. 

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LEGEND ,
Oct 02, 2019 Oct 02, 2019

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What export settings were used? If you can simply post a screen shot of Export Settings panel that is often very helpful.

 

Thanks

Jeff

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LEGEND ,
Oct 02, 2019 Oct 02, 2019

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And also, if you Import the exported video back into Premiere and play it from the timeline, how is the audio there? We need to determine if the actual exported file is really bad or not


Thanks

 

Jeff

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New Here ,
Oct 04, 2019 Oct 04, 2019

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Thanks for you answer. Ive just post a screenshot of Export setting (in french). The others settings are:

 

Format : AAC

Codec Audio : AAC

Sampling rate: 48 000 Hz

Canals: stereo

Quality: superior

Debit : 320 

Precedence.

 

When i import the video exported into timeline, the sound is good. 

Ive post my video , but the sound is still not good when i whatch it on a smartphone.

 

Many thanks

Qenty

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Hi Qenty, 

have you solved your issue? I'm having this same problem with my video.

 

Thanks in advance

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Adobe Community Professional ,
Oct 02, 2019 Oct 02, 2019

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Could be that some of you audio is out of phase, try adding the 'fill left with right ' effect to the faulty clips.

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Hello im having the same problem and I tried putting fill left to right on all of my audio and it didn't work it can I have help? thank you!

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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Could you post a sample of the faulty file on Dropbox so we can have a look.

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