Bad Network Response when transcribing

New Here ,
Jul 20, 2021 Jul 20, 2021

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Hello,

 

Upon attempting to transcribe, the Transcribe button is greyed out and a "Bad Network Response" message appears on hover.

 

I am using an enterprise/educational licence accessible via single sign-in (SSO). I have tried restarting and re-logging.

 

PP 15.4

Mbp OS 10.15.7

 

Any help would be very appreciated,

 

Tristan

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Editing, Error or problem

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New Here ,
Jul 21, 2021 Jul 21, 2021

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I am having the exact same issue. I have restarted and re-logging in as well, and have been unable to use this feature. I have an "Adobe for Enterprise" account.

 

Following this thread for further assistance-- I have been waiting to use this feature!

 

Thank you,

Jenny

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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T.,

This forum is for standard Creative Cloud users and we cannot troubleshoot enterprise issues here. I suggest you get ahold of your company's IT representative. You should also have access to enterprise support, who can help you with this issue. 

 

In the few cases from enterprise that I have seen relates to "blocked ports" not allowing the interchange of data that is crucial to this service functioning correctly.

 

If you still need help troubleshooting after you've tried some of these things, kindly return here to the post for a follow up. We hope to hear good news coming back that the issue is fixed. Hope your IT admin onsite can help you check those ports to make sure they are working right. Enterprise support can work with him or her on this task, for sure.

 

Thanks,
Kevin

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