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Black output when pausing in editing and trying to use the colour feature

Community Beginner ,
Sep 19, 2020

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Hi

My PremierePro CC has just updated. Now, when I am in the editing section, the output display window goes black when paused in the timeline. The same is happening when I am in the colour section and trying to white balance and colour my shots - the main output window goes to black.

Any idea of how to fix this? I'm halfway through editing a major project. Up until yesterday I had no problems.

Using Windows 10.

Thanks

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

First, check your GPU driver ... is it the latest available from the manufacturer? See if changing drivers helps.

 

If it doesn't, I would suggest reverting the project to finish on the previous version.

 

Neil

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Black output when pausing in editing and trying to use the colour feature

Community Beginner ,
Sep 19, 2020

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Hi

My PremierePro CC has just updated. Now, when I am in the editing section, the output display window goes black when paused in the timeline. The same is happening when I am in the colour section and trying to white balance and colour my shots - the main output window goes to black.

Any idea of how to fix this? I'm halfway through editing a major project. Up until yesterday I had no problems.

Using Windows 10.

Thanks

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

First, check your GPU driver ... is it the latest available from the manufacturer? See if changing drivers helps.

 

If it doesn't, I would suggest reverting the project to finish on the previous version.

 

Neil

TOPICS
Editing

Views

39

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 19, 2020 0
Adobe Community Professional ,
Sep 19, 2020

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First, check your GPU driver ... is it the latest available from the manufacturer? See if changing drivers helps.

 

If it doesn't, I would suggest reverting the project to finish on the previous version.

 

Neil

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Sep 19, 2020 0
Community Beginner ,
Sep 19, 2020

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Thank you.

Needed a GPU driver update and a windows restart - then all was good.

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